Lost or Stolen Cards
If your card has been lost or stolen, contact us immediately so we can cancel your card.
By email: cardservices@travelex.com
By telephone:
| Country |
Phone numbers |
| Australia | 1800 889 040 |
| Austria | 0800 293 496 |
| Belarus | 8 (wait for second dial tone) 800 441 (operator call collect to 01733 457816) |
| Brazil | 0800 891 7948 |
| Canada | 1 888 713 3424 |
| China (North) | 10800 744 1099 |
| China (South) | 10800 441 0146 |
| Colombia | 01 800 944 2898 |
| France | 0800 905190 |
| Germany | 0800 1800 756 |
| Greece | 00 800 4413 1396 |
| Hong Kong | 800 964453 |
| Ireland | 1800 481016 |
| Israel | 180 944 1393 |
| Italy | 800 784 451 |
| Japan | 00531 78 0167 |
| Korea (South) | 00308 442 0106 |
| Malaysia | 1800 80 7338 |
| Mexico | 01 800 123 4847 |
| Netherlands | 0800 022 8308 |
| New Zealand | 0800 450128 |
| Philippines | 1800 1442 0092 |
| Portugal | 800 880 432 |
| Saudi Arabia | 800 844 0999 |
| Singapore | 800 4411 256 |
| South Africa | 0800 99 0517 |
| Spain | 900 998907 |
| Sweden | 0200 285690 |
| Switzerland | 0800 563 428 |
| Thailand | 001 800 442 056 |
| UAE | 800 044 0089 |
| UK | 0800 0150401 |
| Ukraine | 810 0441 (operator call collect to 01733 457816) |
| USA | 1 888 713 3424 |
| All Other Countries | (1) 954 838 8294 |
By Fax: +44 1733 503852
By Post:
Cardholder Services
Worldwide House
Thorpe Wood
Peterborough
PE3 6SB
United Kingdom
Transaction queries
If you have a query about a transaction or the balance of your card, complete our dispute form and send it to us.
You will require the latest version of Adobe Acrobat reader to view this form. If you do not have Adobe Acrobat reader installed, please click here to download it.
Please help us to help you by providing as much information as you can. A response will be sent within 10 working days of receiving your query.
