Global Emergency Assistance
One of the great benefits of Cash Passport is that if you lose your card or it’s stolen, your funds can be replaced quickly. Our dedicated team is on hand 24 hours a day, seven days a week to help. If your card goes missing call us straightaway on a number below, and we’ll cancel it, giving complete protection to your funds. We can then make appropriate arrangements to minimise the impact on your trip, including emergency cash replacement.
Contact Card Services in an emergency or with general enquiries;
| Country | Phone Number |
| Australia | 1800 889040 |
| South Africa | 0800 99 0517 |
| UK | 0800 0150401 |
| USA/ Canada | 1 888 713 3424 |
| Other countries | +1 954 838 8294 |
Click here for toll free numbers from over 30 additional countries. If you prefer to email your queries, or want to share comments about using your card, please contact us at cardservices@travelex.com or via fax +44 (0) 1733 503852
Cash Passport is PIN-protected, so no one can access your funds without your PIN.
If you notice any transactions on your account that are incorrect or that you don’t recognize please call our 24 hour helpline immediately. If you believe your PIN or any other security information may have been compromised please call us.
If you have two cards for a single Cash Passport account and you lose one of these cards you can still access your funds using the additional card, without having to wait for a replacement card.
If both cards are lost or stolen, we can arrange for replacement cards, and if necessary start the procedure for disputing unauthorized transactions. Please call Cardholder Services.
We can also arrange for emergency funds to be made available, up to the balance of your card, sent to you via our global money transfer network free of charge (generally within 20 minutes but up to 24 hours in more remote locations).
Contact us by Post:
Card Services
Travelex
Worldwide House
Thorpe Wood
Peterborough
PE3 6SB
United Kingdom
MasterCard Purchase Assurance Service® and Lost Luggage Service:
Prepaid MasterCard cardholders can benefit from the security and safety offered through Purchase Assurance Coverage. If something you bought with your MasterCard is damaged or stolen within ninety (90) days of purchase, you may be eligible for benefits under this coverage.
Prepaid MasterCard cardholders can benefit from the security and safety offered through Lost or Damaged Luggage Coverage. If your checked or carry-on luggage is lost or damaged while traveling on a common carrier, you may be eligible for benefits under this coverage.
For further details please click here.
