CASH PASSPORT
For better foreign exchange, take a prepaid currency card
The Travelex Cash Passport is a prepaid currency card that can be pre-loaded with US Dollars at participating banks and bureaus. The PIN and signature protected card can then be used securely at millions of ATMs and retailers outside of Nigeria.
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Secure
- PIN and signature protected
- Not linked to your bank account
- 24/7 Global Emergency Assistance including free balance and card replacement if it is lost or stolen
- Emergency back-up card available on request
Convenient
- Withdraw local currency at over 1 million Visa ATMs worldwide outside of Nigeria
- Use the Cash Passport in millions of Visa retailers – anywhere that accepts Visa outside of Nigeria and unlike travellers cheques there is no need to carry ID or find a bureau de change to access your funds
- Cashout your Cash Passport at the end of your trip (fees may apply)
- Powerful online management; click here for transaction details and to manage your account
Reloadable
- Load your Cash Passport for every trip although local exchange and BTA / PTA regulations will apply
- Reload at the participating branch of the bank or bureau where you bought it
How to use your Cash Passport
Before you go - this bit’s important!
Please sign the back of your Cash Passport as soon as you get it, then memorise your PIN. If you want to change your PIN to something more memorable, simply register to ‘My Account’ and follow the instructions. Or you can call Card Services and change your PIN over the phone.
How does Cash Passport compare to travellers cheques?
The Cash Passport offers more convenience with ATM withdrawals and direct payments to retailers while no personalisation on the card also offers more identity protection. Both Cash Passport and travellers cheques offer you the ability to lock-in your US Dollar value for tighter budget management but increasingly Cash Passport is easier to obtain and use time and time again.
How does Cash Passport compare to credit or debit cards?
Cash Passport is not linked to a credit or bank account which keeps your identity and these account balances secure.
Cash Passport is also instantly issued and supported by award winning Global Emergency Assistance that may arrange emergency funds or provide advice regarding lost passports and more.
Fees and Limits
Please click here to view Fees and Limits , which are subject to variation in accordance with the Terms and Conditions.
Global Emergency Assistance
If you have any queries, or want to let us know any comments about using your card, please get in touch with us at cardservices@travelex.com or via fax +44 (0) 1733 503852.
Card Services in an emergency or with general enquiries:
In an emergency, if you’ve lost your card or had it stolen, please contact us immediately so we can cancel it.
| Country |
Phone Number |
| Australia |
1800 889 040 |
| South Africa |
0800 99 0517 |
| UK |
0800 015 0401 |
| USA |
1 888 713 3424 |
| Other countries |
+1 954 838 8294 |
If you are calling from Nigeria please use the UK number: +44 0800 015 0401
Frequently Asked Questions
Where can I use the Cash Passport?
You can use your card at any Visa ATM outside of Nigeria in the world. There are over 1 million Visa ATMs worldwide that you can withdraw local currency from.
What if my Cash Passport does not work at the ATM?
Firstly check the ATM accepts Visa cards (it will have the Visa logo on it). If it does and the card does not seem to be working at other Visa ATMs, call Card Services via the Global Emergency Assistance numbers.
How do I activate my Cash Passport?
Your card is automatically activated within minutes of purchase. If you card is not activate please return to your purchasing location to activate your card.
How do I register my Cash Passport online?
Go to ‘My Account’ and click on ‘Sign up’ and then enter the ‘primary card number’ (to tell which card is the ‘primary card’ remove the last digit and which ever is the lower number is the primary card). You can then view your transaction history, change your PIN and manage your account.
How can I check my balance, view my transaction history or change my PIN?
You can change all of these things online at ‘My Account’ once you have registered or by calling the Card Services numbers that also appear on the back of your card. Please note that you cannot change your PIN at an ATM.
What are the costs of using my Cash Passport?
Please click here to view your Cash Passport Fees and Limits , which are subject to variation in accordance with the Terms and Conditions.
How do I reload my Cash Passport?
Reload at the participating branch of the bank or bureau where you bought it.
What do I do if I find an incorrect transaction on my Cash Passport?
Please click here for full details of how to deal with suspect transactions.
Can I get cashback with my Cash Passport?
No, cashback is not available on Cash Passport.
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Transaction history and balance enquiries
You can check your balance and get a full list of transactions online or call the Card Services numbers to receive automated card balances. Some ATMs will also be able to tell you your balance at the time of withdrawing cash.
Disputed transactions
If you have a query about a transaction or the balance on your Cash Passport, complete our dispute form and send it to us at cardservices@travelex.com.
You will require the latest version of Adobe Acrobat reader to view this form. If you do not have Adobe Acrobat reader installed, please click here to download it.
Please help us to help you by providing as much information as you can. A response will be sent within 10 working days of receiving your query.
Please note: There are a number of countries where the use of Cash Passport is not allowed as they are subject to US economic sanctions. If you attempt to withdraw cash or use your card at merchants in any of these countries, your request will be declined and the reason given as 'Decline, prohibited country'.
The countries currently affected by sanctions are: Myanmar (Burma), Cuba, Iran and Sudan