Cash Passport – Transaction and balance enquiries

CHECKING YOUR BALANCE

Simply go to the ‘My Account’ page on this website, register your Card, and you’ll be able to see your Cash Passport balance straight away – you can also check out any recent transactions here.

Alternatively, you can phone Card Services, to use the automated balance service. Some ATMs also provide balances, however if the local currency of the ATM is not the same as the currency on your Cash Passport, the exchange rate used by the ATM to calculate the balance of the Card may be different to that applied to your Card and a slight variation may occur.

Please be aware that the ATM balance may be inaccurate or unavailable. We always recommend that you check your balance using ‘My Account’ or by calling Card Services  

If you have any queries about your Cash Passport balance or you notice a Card transaction that you do not recognise, please notify the 24 hour Card Services team as soon as possible and in any event within 60 days of the transaction debit date. They will be happy to check and confirm the transaction details for you. If there is a transaction which is not correct, Card Services can start the dispute process on your behalf and may request you to provide additional written information concerning any unrecognised transaction, or to complete a Dispute Claim Form (See Terms and Conditions for further information). Please help them to help you by providing as much information as you can. It is recommended that you check your transaction history and Card balance at least once a month.

Important note for FNB cardholders:
My Account Card Sign-up

During the Card registration process on ‘My Account’, you will be asked to provide your 'Mother's Maiden Name'. If you are an FNB Cash Passport cardholder, you should enter your National ID number here, rather than your mother’s maiden name, to match the data that you supplied during the registration process, when the Card was purchased.