24/7 Emergency Assistance wherever you are in the world

Global Emergency Assistance

One of the great benefits of Cash Passport is that if you lose your Card or it is stolen, your funds can be replaced quickly. A dedicated Card Services team is on hand 24 hours a day, seven days a week, to help. If your Cash Passport goes missing, call Card Services straightaway and they’ll cancel it, giving complete protection of your funds. The Card Services team can then make appropriate arrangements to minimise the impact on your trip, including emergency cash replacement up to the available balance of your Card.

If you have any queries, or want to pass on any comments about using your Card, please get in touch at cardservices@accessprepaidww.com or via fax +44 (0) 208 610 4819.

In the interest of security, the following subjects cannot be discussed by email.  Please call our 24 hour Card Services team, who will be able to assist you in relation to the following:

  • Lost or stolen Cards
  • Queries regarding transactions on your Cash Passport or balance enquiries
  • PIN assistance
  • Guidance setting up your Cash Passport online
  • Help with forgotten user name and/or passwords
  • Card activations

If you have a MasterCard® Cash Passport and need to call Card Services, please click here for the correct telephone numbers from over 50 countries.

If you have a Visa Cash Passport and need to call Card Services, please click here for the correct telephone numbers from over 30 countries.

MasterCard® Cash Passports are chip and PIN-protected and Visa Cash Passports are PIN and signature protected.

If you notice any transactions on your Cash Passport that are incorrect or that you don’t recognise, please call the 24 hour Card Services helpline immediately and in any event within 60 days of the transaction debit date. In addition, if you believe your PIN or any other security information may have been compromised, please call Card Services.

If you have two Cards, linked to the same Cash Passport balance and you lose one of these Cards, you can still access your funds using the Additional Card, without having to wait for a replacement Card. Please be aware that you must still call Card Services immediately, so that they can block the lost or stolen Card.

If both Cash Passports are lost or stolen, Card Services can arrange for replacement Cards, and if necessary start the procedure for disputing unauthorised transactions. In an emergency situation they may arrange for funds, up to the available balance on your Card, to be sent to you, via a global money transfer network, free of charge and usually available within 2 hours, but up to 24 hours in more remote locations.

Contact Card Services by post:

Card Services
Access House
Cygnet Road
United Kingdom