If you have any queries, or want to pass on any comments about using your Card, please get in touch at firstname.lastname@example.org or via fax +44 (0) 208 610 4819.
In the interest of security, the following subjects cannot be discussed by email. Please call the 24 hour Card Services team, who will be able to assist you in relation to the following:
- Lost or stolen Cards
- Queries regarding transactions on your Cash Passport or balance enquiries
- PIN assistance
- Guidance setting up your Cash Passport online
- Help with forgotten user name and/or passwords
- Card activations
If you have a MasterCard® Cash Passport and want to call Card Services, please click here for the correct telephone numbers from over 50 countries.
If you have a Visa Cash Passport and want to call Card Services, please click here for the correct telephone numbers from over 30 countries.
Please note that, for security reasons, whenever you contact Card Services, you must not include your full Cash Passport Card number in any correspondence. The Card number should always be supplied by providing the first six and last four digits only, as follows - 123456******7890.
Contact Card Services by post: