Contact the Cash Passport team with enquiries

General Enquiries

If you have any queries, or want to pass on any comments about using your Card, please get in touch at cardservices@accessprepaidww.com or via fax +44 (0) 208 610 4819.

In the interest of security, the following subjects cannot be discussed by email.  Please call the 24 hour Card Services team, who will be able to assist you in relation to the following:

  • Lost or stolen Cards
  • Queries regarding transactions on your Cash Passport or balance enquiries
  • PIN assistance
  • Guidance setting up your Cash Passport online
  • Help with forgotten user name and/or passwords
  • Card activations

If you have a MasterCard® Cash Passport and want to call Card Services, please click here for the correct telephone numbers from over 50 countries.

If you have a Visa Cash Passport and want to call Card Services, please click here for the correct telephone numbers from over 30 countries.

Please note that, for security reasons, whenever you contact Card Services, you must not include your full Cash Passport Card number in any correspondence. The Card number should always be supplied by providing the first six and last four digits only, as follows - 123456******7890.

Contact Card Services by post:

Card Services
Access House
Cygnet Road
Hampton
Peterborough
PE7 8FJ
United Kingdom