Cash Passport is a chip and PIN protected prepaid MasterCard® currency card. You load your travel money onto it in advance in up to 4 different Currencies, and then use it in millions of ATMs worldwide1 displaying the MasterCard Acceptance Mark to access your money quickly and safely.
You can also pay for goods and services at merchants, wherever MasterCard is accepted1.
1 The Card can only be used outside the Common Monetary Area, being South Africa, Lesotho, Swaziland and Namibia. In addition, the Card may not operate in some countries, due to sanctions. Click here to verify the list of countries with sanctions.
It is not possible to change your PIN on a Cash Passport, however, you can call Card Services at any time for a PIN reminder. In addition, if you think someone else may know your PIN, please contact Card Services immediately.
For even more security, the Cash Passport is chip and PIN protected.
To reduce the threat of fraud, your Cash Passport is not linked to your personal information and is completely separate from your bank account.
Cash Passport is a convenient and safe way of carrying your travel money overseas, offering all the peace of mind and security of traditional travellers cheques, and the convenience of cash, worldwide1.
Pre-loading your Cash Passport gives you more control of your travel budget than a standard debit or credit card and with fixed ATM fees and no transaction fees on purchases, it’s easier to manage your overseas spending.
Please click here for full details of the fees and limits.
Subject to Exchange Control Regulations, your Cash Passport can be loaded with up to 4 Currencies#; USD, GBP, EUR and AUD, between which you can transfer money, at your convenience, 24 hours a day, 7 days a week via ‘My Account’. Payment will be in ZAR and the exchange rate will be applied by the Purchase Location.
# The Currencies made available on the Card may vary from time to time and not all Currencies may be available at all times. Please check with the Purchase Location for up-to-date details of the available Currencies.
Your Cash Passport can be used to withdraw local currency from millions of ATMs worldwide1 displaying the MasterCard® Acceptance Mark. To check their location, visit the ATM locator.
You can also use your Card to pay directly for goods or services at merchants, wherever MasterCard is accepted.
If you do not have the Currency of the country or area you are visiting on your Card, you can still use it to make a payment. Merchant transactions and ATM withdrawals in a currency other than a Currency you have available on your Card will be debited according to the default order of priority, which is as follows: USD, GBP, EUR and AUD, at an exchange rate determined by MasterCard on the day the transaction is processed, increased by the FX Margin (or foreign exchange margin). See the Fees and Limits section for more information.
The Card can only be used outside the Common Monetary Area, being South Africa, Lesotho, Swaziland and Namibia. The Card may be used for online purchases provided that the website used is not registered in the Common Monetary Area.
In addition, there are a number of countries and geographical regions where the use of Cash Passport is currently prohibited. If you attempt to withdraw cash from a cash machine, or use your Card at shops, restaurants, hotels and online in any of these countries or regions, your request will be declined and the reason given as 'Decline, prohibited country'. The countries and regions currently affected are:
Cuba, Iran, North Korea, Sudan, Syria and Crimea.
You can use your Cash Passport to shop online (within the limits and restrictions of your Card) at any merchant that accepts MasterCard cards. By using your Multi-currency Cash Passport in the currency that the online site trades in, you know exactly what your purchase will cost and you won’t be stung by unknown exchange rate fees, unlike when you use your domestic credit or debit card. For your security, you may be asked to provide the security code that’s printed on the signature strip on the back of the Card.
Cash Passport may not be used for money transfers or for accessing or purchasing goods from adult or gambling internet sites and must not be used for any unlawful activity. You must comply with all laws and regulations (including any foreign exchange controls) in respect of the Card in the country of purchase and/or use.
The great flexibility and added functionality of Cash Passport means that if you don’t have enough money in a certain Currency to pay for a transaction or withdrawal, the Card will automatically select any other available Currencies, in the following order: USD, GBP, EUR, AUD, subject to the applicable exchange rate and FX margin (or foreign exchange margin). See the Fees and Limits section for more information. The search will automatically begin from USD.
Even with a zero balance, your Cash Passport is still valid (up to the expiry date on the Card), and you can reload it for your next trip anytime.
You can reload funds onto your Cash Passport in person at any participating Purchase Location.
Click here for more information on how to reload your Card.
For peace of mind on your holiday, you may purchase an Additional Card and use it as a backup. Please see the Terms and Conditions for more information.
'My Account' is an online Card management area, where, once you have registered your Cash Passport, you can check your balance, move money between Currencies, review your transaction history and update your personal details.
Click on the link for ‘My Account’ on this website, select ‘New Registration' and simply follow the instructions on the screen.
You can manage these everyday aspects, as well as view your transaction history, as soon as you’ve registered your Card on ‘My Account’.
It is recommended that you check your transaction history and Card balance at least once a month. You can do this online, once you have registered your Card on ‘My Account’.
If you have any queries about your Multi-currency Cash Passport balance or you notice a Card transaction that you do not recognise, please notify the 24 hour Card Services team as soon as possible and in any event within thirty (30) days of the transaction debit date. They will be happy to check and confirm the transaction details for you.
If there is a transaction which is not correct, Card Services can start the dispute process on your behalf and may request you to provide additional written information concerning any unrecognised transaction, or to complete a dispute form (See terms and conditions for further information). Please help them to help you by providing as much information as you can.
Click here for further details on how to download and complete the dispute form.
Details of how to contact the 24/7 Card Services team are available here.
Your Cash Passport should work in any ATM displaying the MasterCard® Acceptance Mark1. If after several attempts to withdraw cash at an ATM, your Card still doesn't work, you can get 24/7 help from Card Services, via the emergency assistance numbers.
Please note; if an ATM screen prompts you to choose ‘which account?’ it is recommended that you choose the ‘Credit’ option.
You can only withdraw cash from a MasterCard ATM, up to the available balance on your Multi-currency Cash Passport (including any applicable fees) and if the amount is within the ATM’s issuing limit.
In some countries, you may be asked for a six digit PIN, when using an ATM. However, Cash Passport uses a standard four digit PIN, which will still be accepted as normal if the ATM has been set up correctly in compliance with MasterCard regulations.
If you need assistance with any PIN issues, please call Card Services.
If your Card is lost or stolen, you must contact Card Services as soon as possible. 24/7 emergency assistance will get you back in control of your money. Instructions are available here
This should only happen when you don’t have enough money on the Card to cover the purchase (though you can always use what money you do have on your Cash Passport to make a partial payment, if the merchant supports it).
Be aware that some merchants, such as restaurants and car hire companies, may require the Card to have an available balance greater than the purchase amount, before they will authorise the payment.
It is not recommended to use your Multi-currency Cash Passport as a guarantee of payment for hotels, car hire, cruise lines etc. These companies may estimate your bill, and if you use your Card as a guarantee for the estimated amount, the funds will be temporarily unavailable to access or spend. You can of course use your Multi-currency Cash Passport to settle your final bill.
Dynamic Currency Conversion (DCC) is an optional service that is sometimes offered by retailers and ATM operators abroad, giving cardholders the choice of paying in either the currency of the country they are visiting or their own domestic currency, i.e. South African Rand. If you use your Cash Passport to make a purchase or ATM withdrawal in a country where the local currency is the same as one of the Currencies on your Card (e.g. using the USD funds on your Cash Passport in the USA) and you opt to pay in Rand, this may result in a foreign exchange conversion at additional cost to you. To avoid this risk, choose to pay in the local currency, not Rand.
No, cashback is not available on Cash Passport.
You can close your Cash Passport and obtain a new Card from your Purchase Location.
Please note that it is an exchange control requirement that all unused foreign exchange is converted to Rand within thirty (30) days of returning to South Africa. We recommend that you wait until ten (10) days after your last transaction, before converting the funds on your Cash Passport back to Rand, to ensure that all your transactions have been processed in order to avoid overspending on your Card. You can withdraw the balance remaining on your Card at ATMs worldwide1, displaying the MasterCard Acceptance Mark. Alternatively, you can take your Card back to the branch where you bought it and they’ll refund the balance (minus any applicable fees, see the Fees and Limits section).
Even with a zero balance, your Card is still valid until the date printed on the front, and you can reload it for your next trip##. If you would prefer not to keep your Card for another trip, you can close it via Card Services.
1 The Card can only be used outside the Common Monetary Area, being South Africa, Lesotho, Swaziland and Namibia. In addition, the Card may not operate in some countries, due to sanctions. Click here to verify the list of countries with sanctions.## Until Card expiry and subject to reload limits (see the Fees and Limits section).