CHECKING YOUR BALANCE
Simply go to the ‘My Account’ page on this website, register your Card, and you’ll be able to see your Cash Passport balance straight away – you can also check out any recent transactions here.
Alternatively, you can phone Card Services, to use the automated balance service. Some ATMs also provide balances, however if the local currency of the ATM is not the same as the currency on your Cash Passport, the exchange rate used by the ATM to calculate the balance of the Card may be different to that applied to your Card and a slight variation may occur.
Please be aware that the ATM balance may be inaccurate or unavailable. We always recommend that you check your balance using ‘My Account’ or by calling Card Services
If you have any queries about your Cash Passport balance or you notice a Card transaction that you do not recognise, please notify the 24 hour Card Services team as soon as possible and in any event within 60 days of the transaction debit date. They will be happy to check and confirm the transaction details for you. If there is a transaction which is not correct, Card Services can start the dispute process on your behalf and may request you to provide additional written information concerning any unrecognised transaction, or to complete a Dispute Claim Form (See Terms and Conditions for further information). Please help them to help you by providing as much information as you can. It is recommended that you check your transaction history and Card balance at least once a month.
Important note for FNB cardholders:
My Account Card Sign-up
During the Card registration process on ‘My Account’, you will be asked to provide your 'Mother's Maiden Name'. If you are an FNB Cash Passport cardholder, you should enter your National ID number here, rather than your mother’s maiden name, to match the data that you supplied during the registration process, when the Card was purchased.
WANT TO PUT MORE MONEY ONTO YOUR CASH PASSPORT?*
Even with a zero balance, your Cash Passport is still valid (see expiry date on the front of the Card), and you can reload it for your next trip. Just take your Cash Passport, a valid ID, your valid passport, proof of travel, proof of residence and a form of payment to the branch where you first purchased it, and they will reload the Card for you. Click here for more information.
Please note that the VAT Refund Card is only valid for 12 months from the date of issue, regardless of the expiry date showing on the Card. It is NOT reloadable and it should be destroyed by cutting it in half, once the available funds have been used.
Your Cash Passport is valid for at least three years (see the expiry date on your Card) and reloadable as many times as you want – within the limits and restrictions of your Card.
If you purchased your Cash Passport outside South Africa, please visit your local Cash Passport website for information on how to reload it. See www.cashpassport.com for Cash Passport websites for other countries.
*Local Exchange Control Regulations issued in terms of the Currency and Exchanges Act 9 of 1933 and the provisions of the Financial Intelligence Centre Act 38 of 2001 apply.