The Cash Passport and Visa TravelMoney Cards are prepaid currency cards. You “load” your travel funds onto the card you purchase in advance (at a participating retail outlet) then use it in millions of MasterCard® or Visa ATMs and retailers, respectively across the world to access your money quickly and safely.
Both cards are PIN and signature protected. To reduce the threat of fraud they do not reveal any personal information and the cards are completely separate from your bank account.
For more information about the security features please click here.
Both cards offers all the peace of mind and security of traditional travelers cheques, with more convenience worldwide. It also makes it much easier to stay in control of your travel budget than a standard debit or credit card; you can only spend the pre-loaded balance and with fixed ATM fees it’s easier to manage your spending.
Please refer to your terms and conditions for details of the fees and limits.
Cash Passport is available in British Pounds, Euros and US Dollars.
Visa TravelMoney Card is available in US Dollars only.
The Cash Passport card may be used at any ATM that displays the MasterCard, Maestro or Cirrus Acceptance Marks .The Visa TravelMoney Card may be used at any Visa or Plus ATM . Just insert your card, type in your PIN and then the amount you wish to withdraw.
You can also use your Cash Passport everywhere MasterCard debit cards are accepted.
You can use your Visa TravelMoney Card everywhere Visa debit cards are accepted. Simply type in your PIN when asked, or sign the receipt as usual. Easy!
Please note: There are a number of countries where the use of Cash Passport is not allowed as they are subject to US economic sanctions. If you attempt to use your card in any of these countries, your request will be declined and the reason given as 'Decline, prohibited country'.
The countries currently affected by sanctions are:
Myanmar (Burma), Cuba, Iran and Sudan
You can shop to your heart’s content (and the cash limit of your card) at any retailer who accepts MasterCard or Visa TravelMoney cards respectively. For your security you may be asked to provide the security code that’s printed on the signature strip on the back of the card.
The Cash Passport and Visa TravelMoney cards are prepaid currency cards. You “load” your travel spending money onto it in advance (at a participating selling outlet) then use it at millions of MasterCard ATMs or merchants, or Visa merchants and Visa or Plus ATM's across the world to access your money quickly and safely.
This couldn’t be easier. Just take your card and valid photo ID to any participating branch of the bank, travel agent or retailer where you bought it, and they will reload the card for you.
Or you may call 877-414-6359 for assistance with reloading your card.
Go to My Account and click the ‘Sign up’ button. You’ll be prompted to enter the primary card number. If you have more than one Cash Passport card ignore the last digit on each one and pick out the card with the lowest number: that’s your primary card.
Once you’ve signed in you can view your transaction history, change your PIN and manage your account.
You can manage these everyday aspect of your account online as soon as you’ve registered online at My Account, or you can call one of the Card Services numbers (they’re on the back of your card). Please note that you cannot change your PIN at an ATM.
You’ll need to download and complete our transaction query form. Click here for further details.
Full details of how to contact
Card Services are available
here.
The Cash Passport card should work in any ATM carrying the MasterCard, Maestro or Cirrus Acceptance Marks. The Visa TravelMoney Card should work at any Visa or Plus ATM. If not, the card may be faulty and assistance is available 24/7 help from Travelex via the
Global Emergency Assistance numbers.
The card uses a standard four digit PIN, but in some European or Far East locations you may be asked for a six digit PIN. However, if the ATM has been set-up correctly in compliance with MasterCard or Visa regulations you can still use your four digit PIN.
Note that if you make three invalid PIN entry attempts the card will be blocked for 24 hours, though you can always get it released by calling the Travelex Global Emergency Assistance helpline.
24/7 Global Emergency Assistance will get you back in control of your money.
You can use your card to make a partial payment, and cover the balance with some other payment method. Just make sure you tell the cashier before you start the transaction and confirm the amount you want deducted from your card. The cashier should process your card payment first, and then accept the remainder of the balance in whichever way you want to pay.
This should only happen when you don’t have enough money on the card to cover the purchase (though you can always use what money you do have on the card to make a partial payment – see above).
Be aware that some retailers such as restaurants and mail order companies may require the card to have an available balance greater than the purchase amount before they will authorize the payment.
We want to keep things simple and convenient. The PIN and signature requirements will give full protection to your card’s balance.
In some places (usually hotels or for car rentals) you may be asked for your card as “pre-authorization” of your final payment. We don’t recommend you agree to this, because some of these companies may estimate your final bill and deduct money against that estimate for up to thirty days, leaving you without access to the money held for other things. You can of course use the card to settle the final bill when it becomes due.
Dynamic Currency Conversion (DCC) is an optional service that is sometimes offered by foreign retailers and ATM operators giving cardholders the choice of paying in either the currency of the country they are visiting or their domestic currency.
DCC can also be applied to any US issued card including credit and debit cards when used abroad.
No, cashback is not available.
You can either transfer your account and any funds to a new card or cashout the balance and close your account.
If you would prefer not to keep your Cash Passport card for another trip, you can withdraw your remaining balance from any ATM displaying the MasterCard, Maestro or Cirrus Acceptance Marks, or a Visa or Plus ATM, if you are carrying a Visa TravelMoney Card. Yo may be able to cashout the balance at your selling agent or by calling Card Services. An administrative fee may apply.
For information concerning withdrawing funds from your card, please contact customer assistance at the number on the back of your card.
We don’t provide paper statements but you can always view your transactions and statements securely by visiting
My Account online, and print those details at your convenience.