General Questions
If you received a letter annoucing new terms and conditions related to our US dollar Cash Passport product and have any questions, please contact 1-877-354-5923 for assistance.
For all other questions or comments about your cards, please contact us at cardservices@accessprepaidww.com
In the interest of security, none of the following subjects can be discussed by email. Please call our 24 hour Card Services Team who will be able to assist you in relation to the following:
- Lost or stolen Cards
- Queries regarding transactions on your Card or balance enquiries
- PIN assistance
- Guidance setting up your Card online
- Help with forgotten username and/or passwords
- Card activations
Call Card Services
Click here for toll free numbers from over 30 additional countries.
Please note that, for security reasons, whenever you contact Card Services, you must not include your full Cash Passport or Card number in any correspondence. The Card number should always be supplied by providing the first six and last four digits only, as follows - 123456******7890.
Contact Card Services by mail:
Card Services
Worldwide House
Thorpe Wood
Peterborough
PE3 6SB
United Kingdom