Disputed Transactions
If you have a question about a transaction or the balance on your card, complete our dispute form and send it to us at cardservices@travelex.com. You’ll need the latest version of the free Adobe Acrobat reader to view this form. If you do not have Adobe Acrobat reader installed on your computer, please click here to download it.
Please help us to help you by providing as much information as you can. We’ll send a response within 10 working days of receiving your inquiry.
You can also log on to My Account if you wish to:
- check your balance
- change your PIN
- look at your transaction history
- edit your personal details
To change your PIN, check your balance, or ask us a question about your card, you can call us for free.Click here for general question phone numbers.
In the interests of security we will not be able to discuss any of the following subjects by email. Please call our 24 hour Card Services Team who will be able to assist you in relation to the following:
- Lost or stolen cards
- Queries regarding transactions on your account or balance enquiries
- PIN assistance
- Guidance setting up your card account online
- Help with forgotten username and/or passwords
- Card and account activations