Contact Card Services
Please note that, for security reasons, whenever you contact Card Services, you must not include your full Cash Passport card number in any written correspondence. The Card number should always be supplied by providing the first six and last four digits only.
If you received a letter annoucing new terms and conditions related to our US dollar Cash Passport product and have any questions, please contact 1-877-354-5923 for assistance.
By Email or Fax
If you have a general Cash Passport query, or want to pass on any comments about using your Cash Passport, please get in touch at firstname.lastname@example.org or via fax +44 (0) 1733 502370. You can also use the form at the bottom of this page†, to send your general Cash Passport query to Card Services.
Please note that, in the interest of security, the following subjects cannot be discussed by email or fax. Please phone the 24 hour Card Services team, who will be able to assist you in relation to the following:
- Lost or stolen Cards
- Queries regarding transactions on your Cash Passport or balance enquiries
- PIN assistance
- Guidance setting up your Cash Passport online
- Help with forgotten username and/or passwords
- Card activations
If you have a MasterCard® chip and PIN Cash Passport and want to call Card Services, please click here for the correct telephone numbers from over 50 countries.
If you have a Visa or a non chip and PIN Cash Passport and want to call Card Services, please click here for the correct telephone numbers from over 30 countries.
† For general Cash Passport enquiries, the Card Services team will be happy to reply via email if you fill in the form below: