How to Replace or Cashout your Cash Passport Card
When your Cash Passport expires, you can contact Card Services to transfer the balance to a new Card.
Alternatively, just take your Cash Passport and valid photo ID back to the branch of the building society, retailer or travel agent you bought it from, to transfer any remaining balance and load a new one. Please see the Cashout and Close section below for other options of transferring your available balance.
LOST OR STOLEN CARDS
If your Cash Passport is lost or stolen, contact Card Services immediately so they can cancel it and organise a free replacement. Rest assured that your balance is PIN protected and your funds can still be accessed with the Additional or Secondary Card.
CASHOUT AND CLOSE
If you would prefer not to keep your Card for another trip, you can withdraw your remaining balance (assuming it is within the ATM's issuing limits) from an ATM displaying the Visa or MasterCard® Acceptance Mark (depending on which type of Cash Passport you have). Alternatively, you can take your Cash Passport (and valid photo ID) back to the place where you bought it and have your balance refunded; less any applicable fees (see your respective Terms and Conditions for more information). You can also cash out your Card via the telephone by calling Card Services. Please note you cannot cashout your card at Yorkshire or Clydesdale branches.