How to Replace or Cashout your Cash Passport Card
CARD EXPIRY
Before your card expires we will contact you to ask if you’d like to transfer the balance to a new card.
Alternatively, just take your valid photo ID back to your Cash Passport retailer to transfer any remaining balance and load a new one. Please see the Cashout and Close section below for other options on transferring your available balance.
LOST OR STOLEN CARDS
If your card is lost or stolen, contact Card Services immediately so we can cancel it and organise a free replacement. Rest assured that your balance is PIN and signature protected and if you have a second card you can still access those funds with the secondary card.
CASHOUT AND CLOSE
If you would prefer not to keep your card for another trip, you can withdraw your remaining balance (assuming it is within the ATMs issuing limits) from an ATM displaying the Visa or MasterCard Acceptance Marks (depending on which type of Cash Passport you have). Alternatively, you can take your card back to the place you bought it and have your balance refunded, less any applicable fees. (See your respective Terms and Conditions for more information).