Reloading your Cash Passport
Want to put more money onto your card?
This couldn’t be easier. You can either:
1. Transfer money via bank transfer with internet or telephone banking
2. Call us to add funds to your Cash Passport
3. Visit your purchase location and reload your Cash Passport in cash or by a credit/debit card payment
Please note that a 2% commission will be charged for reloading your GBP Cash Passport by Telephone or via Internet/Telephone banking. Commissions for reloading your Cash Passport in branch may vary per selling location.
GLOBE CARDS: These GBP Cash Passports are not subject to a 2% commission charge unlike our standard GBP Cash Passport.
If you purchased your card outside the UK, please visit your local Cash Passport website for information on how to reload it.
The most efficient way to reload your card will usually be a bank transfer. Payments will only be accepted from bank accounts in the name of the primary account holder. If you have internet banking or telephone banking facilities, most Cash Passports can be reloaded by phoning your bank or over the internet.
Reloading Cash Passport via internet or telephone banking is available to customers who have bought their card in the UK however, we are currently unable to process Cash Passport internet/telephone banking payments from customers using accounts held with Egg or Intelligent Finance only.
This is what you do:
- Before logging on or contacting your bank to reload, please ensure you have registered your email address with us in the secure 'My Account' area of our website.
- Then you can either phone your bank or log onto your bank’s website and create a new payee to make a payment to the following:
Bank Details Beneficiary/Payee: Travelex Card Services
Sort Code: 20-32-53
Account Number: 63807568
Reference: Your 16 digit Cash Passport card number (on the front
of your card)
Amount: Please ensure the amount you load on your card is within
the allowed card limits.
It may take up to 5 working days for your funds to be transferred by your bank, however, be assured that we will load the funds onto your Cash Passport within 24 hours from when we receive them.
We will send you confirmation, either via email or post, that your reload has been successful.
If you have a Euro, US Dollar, Australian Dollar, Canadian Dollar, New Zealand Dollar or South African Rand Cash Passport, we will convert your payment into the relevant currency, before applying it to your card account. You will find the rate we used on your reload confirmation.
Please note that the Cash Passport rate used for internet or telephone banking as well as telephone reloads may differ from the rate displayed on www.travelex.co.uk or within Travelex branches.
You may also be able to reload your Cash Passport by telephone. Simply call us on 0845 300 2449 or +44 1733 457630 (from abroad) and you can transfer funds directly from your debit or credit card. Payments will only be accepted from the primary Cash Passport cardholder.
Reloading Cash Passport by telephone is currently unavailable for customers who purchased their card from Co-operative Travel. If you purchased your Cash Passport from Co-operative Travel, please visit one of their branches to reload your card.
Reloads by telephone may be made up to a maximum of £750 (or equivalent) within 24 hours and up to an overall maximum of £1500 within a 60 day period and should appear on your Cash Passport balance within 24 hours. If the funds have not appeared after 48 hours, please call us on the numbers on the back of your card.
Please note that the Cash Passport rate used for telephone reloads, as well as internet or telephone banking may differ from the rate displayed on www.travelex.co.uk or within Travelex branches.
Just take your Cash Passport and valid photo ID to any participating branch of the bank, travel agent or retailer where you bought it, and they will reload the card for you. Payments will only be accepted from the primary account holder.
Please note that some retailers may charge you a commission for reloading your Cash Passport.