Cash Passport is a prepaid currency card. You “load” your holiday spending money onto it in advance (at a participating retail outlet) then use it in millions of Visa or Plus ATMs and retailers across the world to access your money quickly and safely.
Cash Passport is PIN and signature protected. To reduce the threat of fraud it doesn’t reveal any personal information and it’s completely separate from your bank account.
For more information about the security features please click here.
Cash Passport offers all the peace of mind and security of traditional travellers cheques, with more convenience worldwide. It also makes it much easier to stay in control of your holiday budget than a standard debit or credit card: you can only spend the pre-loaded balance and with fixed ATM fees it’s easier to manage your overseas spending.
Please click here for full details of the fees and limits.
We offer seven currencies, all of which may not be available at some retail locations: British Pounds, Euros, US Dollars, Australian Dollars, South African Rand, New Zealand Dollars and Canadian Dollars.
Withdraw local currency at any Visa or Plus ATM in the world: there are more than a million to choose from and you can check their locations using the Visa ATM locator.
Please note: There are a number of countries where the use of Cash Passport is not allowed as they are subject to US economic sanctions. If you attempt to use your card in any of these countries, your request will be declined and the reason given as 'Decline, prohibited country'.
The countries currently affected by sanctions are:
Myanmar (Burma), Cuba, Iran and Sudan
You can shop to your heart’s content (and the cash limit of your card) at any retailer who accepts Visa cards. For your security you may be asked to provide the security code that’s printed on the signature strip on the back of the card.
Cash Passport is a prepaid currency card. You “load” your holiday spending money onto it in advance (at a participating retail outlet) then use it in millions of Visa or Plus ATMs and retailers across the world to access your money quickly and safely.
This couldn’t be easier. Just take your card and valid photo ID to any participating branch of the bank, travel agent or retailer where you bought it, and they will reload the card for you.
If you bought your Cash Passport from Travelex UK, Sainsbury’s, Tesco, Cambridge Building Society, Derbyshire Building Society, Dudley Building Society, Leeds Building Society, Saffron Building Society or Advantage and independent travel agents, and you have Internet Banking or Telephone Banking facilities, you can also reload your card by phoning your Bank or over the Internet.
Alternatively, if you have bought your Cash Passport from any of the above listed banks, travel agencies or retailers, you can call us on 0845 300 2449 or +44 1733 457630 (from abroad) and reload your card over the Phone, using your debit or credit card.
Go to My Account and click the ‘Sign up’ button. You’ll be prompted to enter the primary card number. If you have more than one Cash Passport card ignore the last digit on each one and pick out the card with the lowest number: that’s your primary card.
Once you’ve signed in you can view your transaction history, change your PIN and manage your account.
You can manage these everyday aspect of your account online as soon as you’ve registered online at My Account, or you can call one of the Card Services numbers (they’re on the back of your card). Please note that you cannot change your PIN at an ATM.
You’ll need to download and complete our transaction query form. Click here for further details.
Full details of how to contact
Card Services are available
here.
The card should work in any machine carrying the Visa or Plus logo. If it doesn’t the card may be faulty and you can get 24/7 help from Travelex via the
Global Emergency Assistance numbers.
Cash Passport uses a standard four digit PIN, but in some European or Far East locations you may be asked for a six digit PIN. However, if the ATM has been set-up correctly in compliance with Visa regulations you can still use your four digit PIN.
Note that if you make three invalid PIN entry attempts the card will be blocked for 24 hours, though you can always get it released by calling the Travelex Global Emergency Assistance helpline.
24/7 Global Emergency Assistance will get you back in control of your money. Instructions are available here.
You can use your Cash Passport to make a partial payment, and cover the balance with some other payment method. Just make sure you tell the cashier before you start the transaction and confirm the amount you want deducted from your card. The cashier should process your Cash Passport payment first, and then accept the remainder of the balance in whichever way you want to pay.
This should only happen when you don’t have enough money on the card to cover the purchase (though you can always use what money you do have on the card to make a partial payment – see above).
Be aware that some retailers such as restaurants and mail order companies may require the card to have an available balance greater than the purchase amount before they will authorise the payment.
We want to keep things simple and convenient. Cash Passport is designed to be used abroad where the use of Chip varies widely. The PIN and signature requirements will give full protection to your card’s balance.
In some places (usually hotels or for car hire) you may be asked for your card as “pre-authorisation” of your final payment. We don’t recommend you agree to this, because some of these companies may estimate your final bill and deduct money against that estimate for up to seven days, leaving you without access to the money held for other things. You can of course use the card to settle the final bill when it becomes due.
Dynamic Currency Conversion (DCC) is an optional service that is sometimes offered by foreign retailers and ATM operators giving cardholders the choice of paying in either the currency of the country they are visiting or their domestic currency.
DCC can also be applied to any UK issued card including credit and debit cards when used abroad.
No, cashback is not available on Cash Passport.
You can either transfer your account and any funds to a new card or cashout the balance and close your account.
If you would prefer not to keep your card for another trip, you can withdraw your remaining balance from any ATM displaying the Visa or Plus logo, or you can cashout the balance to your bank account at the retailer you bought the card from or by calling Card Services. An administrative fee applies. (See clause 5 of your Terms and Conditions)
For full details of cashouts or closing Cash Passport accounts click here.
We don’t provide paper statements but you can always view your transactions and statements securely by visiting
My Account online, and print those details at your convenience.