Global Emergency Assistance - Lost or Stolen Cards

Free to Call Emergency Numbers

Important Note - if you bought your MasterCard Cash Passport at a branch of Asda or Sainsburys or an independent travel agent, please click here for a list of correct phone numbers.

Country Phone Number
Australia 1800 889 040
Austria 0800 293 496
Belarus 8 (wait for second dial tone) 800 441
(operator call collect to +44 (0) 203 6849017)
Brazil 0800 891 7948
Canada 1 888 713 3424
China (North) 10 800 744 1099
China (South) 10 800 441 0146
Colombia 01 800 944 2898
France 0800 905 190
Germany 0800 1800 756
Greece 00 800 4413 1396
Hong Kong 800 964 453
Ireland 1800 481 016
Israel 180 944 1393
Italy 800 784 451
Japan 00531 780 167
Korea (South) 00 798 443 1170
Malaysia 1800 807 338
Mexico 01 800 123 4847
Netherlands 0800 022 8308
New Zealand 0800 450 128
Philippines 1800 1442 0092
Portugal 800 880 432
Peru 0800 54637
Saudi Arabia 800 844 0999
Singapore 800 4411 256
South Africa 0800 990 517
Spain 900 998 907
Sweden 0200 285 690
Switzerland 0800 563 428
Thailand 001 800 44 2056
UAE 800 044 0089
UK 0800 015 0401
Ukraine 810 0441 (operator call collect to +44 (0) 203 6849017)
USA/ Canada 1 888 713 3424
All other countries* (1) 954 838 8294

 

*Please remember to add the international prefix of the country you are in at the beginning of this number (in most cases this is 00, for example 00 1 954 838 8294). Calls to this number are not free of charge.