Contact Us

Contact Card Services

Please note that, for security reasons, whenever you contact Card Services, you must not include your full Cash Passport card number in any written correspondence. The Card number should always be supplied by providing the first six and last four digits only.

By Email or Fax

If you have a general Cash Passport query, or want to pass on any comments about using your Cash Passport, please get in touch at or via fax +44 (0) 208 610 4819. You can also use the form at the bottom of this page†, to send your general Cash Passport query to Card Services.

Please note that, in the interest of security, the following subjects cannot be discussed by email or fax. Please phone the 24 hour Card Services team, who will be able to assist you in relation to the following:

  • Lost or stolen Cards
  • Queries regarding transactions on your Cash Passport or balance enquiries
  • PIN assistance
  • Guidance setting up your Cash Passport online
  • Help with forgotten username and/or passwords
  • Card activations


Please click here to find details on how to contact the Card Services team by phone.


Card Services
Access House
Cygnet Road
United Kingdom

† For general Cash Passport enquiries, the Card Services team will be happy to reply via email if you fill in the form below:


* Indicates a required field