Transaction and Balance Enquiries

You can check the balance on your Thomas Cook Cash Passport and get a full list of transactions online or by calling the Card Services numbers to receive automated card balances. Some ATMs will also be able to tell you your balance at the time of withdrawing currency.

Checking your balance

We recommend that you go to My Account where you can see your Thomas Cook Cash Passport balance straight away – you can also check out any recent transactions here. Alternatively, you can phone us to use our automated balance service. Some ATMs also provide balances, but it’s not necessarily the same rate that will be applied to your card so a slight variation may occur. That’s why we recommend using our online or phone services.

Disputed transactions


If you have a query about a transaction or the balance on your card, complete our dispute form and send it to us at cardservices@accessprepaidww.com. You’ll need the latest version of the free Adobe Acrobat Reader to view this form. If you do not have Adobe Acrobat Reader installed on your computer, please click here to download it.

Please help us to help you by providing as much information as you can. We’ll send a response within 10 working days of receiving your query.