TRAVEL TIPS:

Some cash machines (ATMs) may charge a withdrawal fee, in addition to any fee associated with your Card. Some cardholders advise that they saved the free phone number for the country(-ies) they were travelling to in their mobile to check their Cash Passport balance, which is a quick and easy to use service (please note: calls from mobile phones are not free of charge). Cardholder feedback also suggests that some hotels may charge for calls made to free phone numbers, it is wise to check with your hotel beforehand.

PRE-AUTHORISATION:

It is not recommended to use your Thomas Cook Cash Passport as a guarantee of payment for hotels, car hire, etc. These companies may estimate your bill, and if you use your Card as a guarantee for the estimated amount, the funds will be temporarily unavailable to access or spend. You can of course use your Thomas Cook Cash Passport to settle your final bill.

EMERGENCY ASSISTANCE:

If you lose your Cash Passport or it is stolen, please call the Card Services team as soon as possible, so they can block your Cash Passport and arrange for emergency cash (up to the available balance on your Card), to keep your holiday on track.

For more specific information on the country you are visiting please use the drop down list below.

All figures are indicative and actual costs may vary.