General Enquiries
If you have any queries, or want to pass on any comments about using your Card, please get in touch at cardservices@accessprepaidww.com or via fax +44 (0) 1733 502370.
In the interest of security, the following subjects cannot be discussed by email. Please call the 24 hour Card Services Team who will be able to assist you in relation to the following:
- Lost or stolen Cards
- Queries regarding transactions on your Card or balance enquiries
- PIN assistance
- Guidance setting up your Card details online
- Help with forgotten username and/or passwords
- Card and account activations
Call Card Services
| Country |
Phone Number |
| Australia |
1800 889 040 |
| Hong Kong |
0800 964 453 |
| Japan |
00531 780 167 |
| South Korea |
00 798 443 1170 |
| Thailand |
001 800 442 056 |
| UK |
0800 015 0401 |
| USA /Canada |
1 888 713 3424 |
| Other Countries* |
+1 954 838 8294 |
* Please remember to add the International prefix of the country you are in at the beginning of this number (in most cases this is 00, for example 00 1 954 838 8294). Calls to this number are not free of charge.
Click here for toll free numbers from over 30 additional countries.
For security reasons, please do not include your full card number in any correspondence. The card number should always be supplied by providing the first six and last four digits only, as follows - 123456******7890.
Contact Card Services by post:
Card Services
Access Prepaid Worldwide
Worldwide House
Thorpe Wood
Peterborough
PE3 6SB
United Kingdom