Cash Passport – Transactions and balance enquiries
CHECKING YOUR BALANCE
Simply go to the ‘My Account’ page on this website, register your Card, and you’ll be able to see your Cash Passport balance straight away – you can also check out any recent transactions here.
Alternatively, you can phone Card Services to use our automated balance service.
Some ATMs also provide balances, however if the local currency of the ATM is not the same as the currency on your Cash Passport, the exchange rate used by the ATM to calculate the balance of the Card may be different to that applied to your Card and a slight variation may occur.
If you have any queries about your Cash Passport balance or you notice a Card transaction that you do not recognise, please notify the 24 hour Card Services team without undue delay, and in any event no later than 60 days after the debit date. They will be happy to check and confirm the transaction details for you. If there is a transaction which is not correct, Card Services can start the dispute process on your behalf and may request you to provide additional written information concerning any unrecognised transaction, or to complete a Dispute Form (see Terms and Conditions for further information). Please help them to help you, by providing as much information as you can. It is recommended that you check your transaction history and Card balance at least once a month.
WANT TO PUT MORE MONEY ON TO YOUR CARD?
Your Cash Passport is reloadable as many times as you want – within the limits and restrictions of your Card.
Even with a zero balance, your Cash Passport is still valid (see expiry date printed on your Card), and you can reload it for your next trip anytime. There are two options available to New Zealand cardholders for reloading funds onto your Cash Passport. Click here for more information
If you purchased your Cash Passport outside New Zealand, please visit your local Cash Passport website for information on how to reload it. See www.cashpassport.com for Cash Passport websites for other countries.