Travelex Privacy Policy
This Privacy Statement applies to Travelex Limited (“Travelex”, “we”,
“us” or “our”) ABN 36 004 179 953 Australian Financial Services
Licence No. 222444.
At Travelex, we recognise that our customers are concerned about the
confidentiality and privacy of their personal information. Your privacy is
important to us and like other Australian companies, we are bound by
the Privacy Act 1998 (Cth) and the National Privacy Principles (“NPPs”).
This Privacy Statement sets out our policy on collecting and handling
your personal information.
The publication date of this Privacy Statement is 30 November 2006.
This website ("Website") is operated by Travelex Card Services on behalf of itself and its holding companies, subsidiaries and affiliates (together, "Travelex" or "us" or "our"). Travelex recognises the importance of safeguarding the email addresses and other personal information of our customers. The following privacy principles reflect Travelex's commitment to maintaining the confidentiality of personal information and to providing users of this website with the best possible service.
What types of personal information will we collect from you?
In order for us to provide you with our services and products, we
may collect personal information such as your name, address, phone
number or any other information that may be required for payment
or identification purposes. The personal information that we collect
depends on the products and services that are being provided or
requested. If you do not provide us with the information asked, we may
not be able to provide the products or services you have requested.
How we collect personal information from you
Travelex collects personal information in a number of ways, including:
• directly from you, such as when you provide the information by
phone or email, in an application form, or when you submit your
personal details to participate in our competitions and promotions;
• from third parties such as credit reporting agencies, our business
partners that sell you Travelex products or services, your authorised
representatives or any other of the Travelex group of companies; or
• from publicly available sources of information such as telephone
directories and websites.
Use and disclosure of your personal
information
Travelex may use your personal information for any one or more of the
following purposes:
• to verify your identity or transactions which you may enter into with us;
• to provide the products and services that you request;
• to administer and manage the provision of our products and services;
• to respond to queries, complaints or to provide you with our general
customer service;
• to send you Travelex’s market commentaries, newsletters or similar
materials (which you may advise us that you do not wish to receive);
• to conduct client surveys in order to improve the ways in which we
provide you with our products and services;
• to conduct credit checks and to obtain ongoing credit information;
• to research and develop Travelex’s suite of products and services;
• to comply with laws and regulatory requirements including
complying with any request made by a governmental authority in
connection with legal proceedings or the prevention or detection of
fraud and crime;
• to comply with Travelex’s risk management policies and procedures,
including our security procedures;
• to train our staff;
• to promote and market our products and services to you and to
inform you of our special offers, promotions or competitions, including
by way of direct mail and telemarketing (unless you tell us otherwise);
We may use your personal information for additional purposes related
to the purposes listed above. We will not, however, use your personal
information other than for:
• a purpose made known to you;
• a purpose you would reasonably expect;
• a purpose required or permitted by law; or
• a purpose otherwise authorised by you.
Third party access to personal information
Your personal information may be disclosed to third parties in order to
issue or provide you the product or service that is requested, when we
have outsourced certain duties and tasks associated with the product or
service and as required or permitted by law. Where we have obtained
your approval to conduct credit checks, we may obtain personal
information from or disclose personal information to credit reporting
agencies. Only information pertinent to these products or services will
be provided and confidentiality clauses feature in our service agreements
with third party providers and suppliers. When personal information is
disclosed to a company operating in a foreign country, we will ensure that
the information will be protected by a law or in a contract which upholds
privacy principles similar to the NPPs.
Quality of the personal information
We aim to ensure that personal information we retain about you is accurate,
complete and up to date. To enable this we may regularly ask you to review,
confirm and advise us of changes to your personal information.
Storage and security of information
Travelex stores personal information in a combination of computer
storage facilities, paper-based files and other records. We will take
reasonable steps to protect personal information from loss, misuse,
unauthorised access, modification or disclosure.
Access to your personal information
You may request access to the personal information that we hold
about you or request correction to personal information that we hold.
Subject to the limited circumstances set out below, we will endeavour
to process your request in a reasonable time. In order for us to
process your request, we will need to verify your identity and, in some
circumstances, we may need to charge an administrative fee, which will
be advised in advance.
In the event that we refuse you access to your personal information, we will
provide you with an explanation for that refusal. These reasons may include:
• an unreasonable impact on the privacy of other individuals;
• the information relates to legal proceedings relating to you;
• the information would reveal our commercially-sensitive
decision-making process; or
• we are prevented by law from disclosing the information or
providing access.
How a privacy complaint may be made
If you wish to complain about any breach or potential breach of this
Privacy Policy or the NPPs, please contact our Privacy Officer and we
will make every effort to resolve your complaint internally. If we do not
resolve the complaint to your satisfaction, you may apply to the Federal
Privacy Commissioner to have your complaint investigated. For more
information on how you may lodge a complaint with the Federal Privacy
Commissioner, please contact the Commissioner’s hotline service on
1300 363 992.
Changes to this statement
Travelex may make changes to this Privacy Statement from time to
time for any reason and will make concerted efforts to update its paper
copies and website in a timely manner.
Opting out of marketing, promotions or
related activities
You may be contacted by mail, telephone or email for purposes of
customer service or to be notified of related products, promotions,
newsletters, customer surveys and similar materials that we may
conduct or distribute from time to time. If you do not wish to receive
any such communications, you may advise us that you wish to opt out:
• by sending us an email to unsubscribe@travelex.com.au;
• by mail addressed to Level 12, 1 Margaret Street, Sydney NSW
2000, Australia – Attention Privacy Officer; or
• by calling us at 0800 480 481.
Links to other sites
Travelex websites may contain links to other websites whose
operator/s may or may not adhere to a Privacy Policy or be
governed by the NPPs. We ask that you review and are satisfied
with the privacy statement of these organisations.
Use of cookies
We collect activity information on our website through the use of cookies.
A cookie is a small text file placed on your computer hard drive by a
webpage server which can then be accessed by our web servers. You
may configure the web browser to not accept the cookies, however this
may mean that you would not be able to make full use of our website.
We use cookies to ascertain information such as the number of users
who visit our website, the date and time of visits and the pages viewed.
The cookies on their own do not identify an individual but they provide us
with statistics to analyse and improve our website.
Customer inquiries
If you would like further information about the way that Travelex
manages the handling of personal information, please contact our
Privacy Officer:
• by sending us an email to privacy@travelex.com.au;
• by mail addressed to Level 12, 1 Margaret Street, Sydney NSW
2000, Australia – Attention Privacy Officer; or
• by calling us at 0800 480 481.