Cash Passport is a prepaid travel money card. You load your holiday spending money onto it before you go (at a participating outlet) then use it at over 1 million Visa ATMs across the world to access your money quickly and safely.
The Cash Passport ATM card is PIN protected. To reduce the threat of fraud it doesn’t reveal any personal information and it’s completely separate from your bank account.
For more information about the security features please click here.
Cash Passport offers all the peace of mind and security of traditional travellers cheques, with more convenience worldwide. It also makes it much easier to stay in control of your holiday budget than a standard debit or credit card: you can only spend the pre-loaded balance and with fixed ATM fees it’s easier to manage your overseas spending.
Your Cash Passport is PIN protected so you don't need to carry ID to access your funds and because you can access your money through over 1 million Visa ATMs, you don't need to find a location that accepts travellers cheques.
Please click here for full details of the fees and limits.
You can choose from 5 currencies of Cash Passport in New Zealand, being Euros, British Pounds, US, Australian and New Zealand dollars. When choosing your Cash Passport we recommend buying it in the currency that your destination trades in, i.e. US$ card for USA.
If you are travelling to other destinations not listed above, we recommend buying an NZ$ Cash Passport.
The Cash Passport ATM card can be used to access local currency at over 1 million Visa ATMs worldwide. You can find Visa ATM locations using the Visa ATM locator.
Please note: There are a number of countries where the use of Cash Passport is not allowed as they are subject to US economic sanctions. If you attempt to use your card in any of these countries, your request will be declined and the reason given as 'Decline, prohibited country'.
The countries currently affected by sanctions are:
Myanmar (Burma), Cuba, Iran and Sudan
Your ATM Cash Passport is designed to provide access to local currency at over 1 million Visa ATMs worldwide and can not be used for shopping online.
This couldn’t be easier and there are two options for you to choose from. You can reload your card online from anywhere in the world using Bill Payment through your phone/internet banking. You can also do it in person before you leave at an authorised Cash Passport stockist. Click here for full details of how to reload your card.
Go to My Account and click the ‘Sign up’ button. You’ll be prompted to enter the primary card number. To identify which card is your primary card ignore the last digit on each one and pick out the card with the lowest number: that’s your primary card.
Once you’ve signed in you can view your transaction history, change your PIN and manage your account.
You can manage these everyday aspects of your account online as soon as you’ve registered online at My Account, or you can call one of the Card Services numbers (they’re on the back of your card). Please note that you cannot change your PIN at an ATM.
You’ll need to download and complete our transaction query form. Click here for further details.
Full details of how to contact
Card Services are available
here.
The card should work in any machine carrying the Visa logo. If it doesn’t the card may be faulty and you can get 24/7 help from Travelex via the
Global Emergency Assistance numbers.
Cash Passport uses a standard four digit PIN, but in some European or Far East locations you may be asked for a six digit PIN. However, if the ATM has been set-up correctly in compliance with Visa regulations you can still use your four digit PIN.
Note that if you make three invalid PIN entry attempts the card will be blocked for 24 hours, though you can always get it released by calling the Travelex Global Emergency Assistance helpline. In some instances, your card may also be retained by an ATM after three invalid PIN entry attempts.
24/7 Global Emergency Assistance will get you back in control of your money. Instructions are available here.
If your Cash Passport doesn't have enough money on it to withdraw the amount you need, you can reload your card online and then, once the funds are available on your card, withdraw the amount you need.
For details on how to reload, click here.
This should only happen when you don’t have enough money on the card to withdraw the amount you want. If you need to load more money onto your card, you can reload online and then, when the funds have arrived on your card, withdraw the desired amount.
Your card will also be declined if it has been blocked for any reason. if this is the case, please contact Card Services immediately.
In some places (usually hotels or for car hire) you may be asked for your card as “pre-authorisation” of your final payment. As the ATM Cash Passport is designed for use at ATMs only, the card can not be used for pre-authorisations.
Dynamic Currency Conversion (DCC) is an optional service that is sometimes offered by foreign retailers and ATM operators giving cardholders the choice of paying in either the currency of the country they are visiting or their domestic currency.
If your Cash Passport is in the currency of the country you are in, you should NOT opt in to DCC.
You can either transfer your account and any funds to a new card or cashout the balance and close your account.
If you would prefer not to keep your card for another trip, you can choose to cash out and close your card.. An administrative fee applies.
Click here for more information on how to cash out your card and close your account.
For full details for cashouts or closing Cash Passport accounts click here.
We do not issue paper statements for the ATM Cash Passport. You can always view your transactions and statements securely by visiting
My Account online, and print those details at your convenience.