Contact the Cash Passport team with enquiries

General Enquiries

If you have any queries, or want to pass on any comments about using your Card, please get in touch at cardservices@accessprepaidww.com or via fax +44 (0) 208 610 4819.

In the interest of security, we will not be able to discuss any of the following subjects by email.  Please call the 24 hour Card Services team, who will be able to assist you in relation to the following:

  • Lost or stolen Cards
  • Queries regarding transactions on your account or balance enquiries
  • PIN assistance
  • Guidance setting up your Card online
  • Help with forgotten username and/or passwords
  • Card activations

Call Card Services

Country Phone Number
Australia 1800 889 040
Mexico 1800 123 4847
South Africa 0800 990 517
UK 0800 015 0401
USA /Canada 1 888 713 3424
Other Countries* +1 954 838 8294

 

*Please remember to add the international prefix of the country you are in at the beginning of this number (in most cases this is 00, for example 00 1 954 838 8294). Calls to this number are not free of charge.
Click here for toll free numbers from over 30 additional countries.

Please note that, for security reasons, whenever you contact Card Services you should not include your full Card number in any correspondence. The Card number should always be supplied by providing the first six and last four digits only, as follows - 123456******7890.

Contact Card Services by post:

Card Services
Worldwide House
Thorpe Wood
Peterborough
PE3 6SB
United Kingdom