Disputed Transaction

Disputed Transactions

If you have a query about a transaction on your Card, please call the 24 hour Card Services team, who will be happy to check your account and confirm the transaction details for you.

If there is a transaction which is not correct, we can dispute this on your behalf with the merchant. First of all, please call the 24 hour Card Services team, who will start the dispute process for you, and then you will need to complete the Dispute Claim Form and send it to ppc_disputes@accessprepaidww.com. You’ll need the latest version of the free Adobe Acrobat reader to view this form. If you do not have Adobe Acrobat reader installed on your computer, please click here to download it.

Please provide as much information as you can. We will send a response within 10 working days of receiving your query.

You can also log on to My Account if you wish to:

  • check your balance
  • look at your transaction history
  • edit your personal details

In addition, to hear your PIN, check your balance, or ask a question about your Card, you can call Card Services for free. Click here for general enquiries phone numbers.

In the interest of security, we will not be able to discuss any of the following subjects by email.  Please call the 24 hour Card Services team, who will be able to assist you in relation to the following:

  • Lost or stolen Cards
  • Queries regarding transactions on your account or balance enquiries
  • PIN assistance
  • Guidance setting up your Card account online
  • Help with forgotten username and/or passwords
  • Card and account activations