Global Emergency Assistance
One of the great benefits of Cash Passport is that if you lose your card or it’s stolen, your funds can be replaced quickly. Our dedicated team is on hand 24 hours a day, seven days a week to help. If your card goes missing call us straightaway (please see table below for correct number), and we’ll cancel it, giving complete protection of your funds. We can then make appropriate arrangements to minimise the impact on your trip, including emergency cash replacement.
If you have any queries, or want to let us know any comments about using your card, please get in touch with us at cardservices@accessprepaidww.com or via fax +44 (0)1733 502370.
In the interest of security we will not be able to discuss any of the following subjects by email. Please call our 24 hour Card Services Team who will be able to assist you in relation to the following:
- Lost or stolen cards
- Queries regarding transactions on your account or balance enquiries
- PIN assistance
- Guidance setting up your card account online
- Help with forgotten username and/or passwords
- Card and account activation
Call Card Services
| Country |
Phone Number |
| Australia |
1800 889 040 |
| France |
0800 905 190 |
| Germany |
0800 1800 756 |
| The Netherlands |
0800 022 8308 |
| UK |
0800 015 0401 |
| USA /Canada |
1 888 713 3424 |
| Click here for toll free numbers from over 30 additional countries. |
Cash Passport is chip and PIN protected.
If you notice any transactions on your account that are incorrect or that you don’t recognise please call our 24 hour helpline immediately. If you believe your PIN or any other security information may have been compromised please call us.
If you have two cards for a single Cash Passport account and you lose one of these cards you can still access your funds using the additional card, without having to wait for a replacement card. Please be aware that you must still call Card Services immediately so that we can block the lost or stolen card.
If both cards are lost or stolen, we can arrange for replacement cards, and if necessary start the procedure for disputing unauthorised transactions. We can also arrange emergency funds up to the balance of your card, sent to you via our global money transfer network free of charge, generally within 20 minutes but up to 24 hours in more remote locations.
Contact Card Services by post:
Card Services
Worldwide House
Thorpe Wood
Peterborough
PE3 6SB
United Kingdom