Global Emergency Assistance
One of the great benefits of Cash Passport is that if you lose your card or it’s stolen, your funds can be replaced quickly. Our dedicated team is on hand 24 hours a day, seven days a week to help. If your card goes missing call us straightaway on a number above, and we’ll cancel it, giving complete protection to your funds. We can then make appropriate arrangements to minimise the impact on your trip, including emergency cash replacement.
If you have any queries, or want to let us know any comments about using your card, please get in touch with us at firstname.lastname@example.org or via fax +44 (0) 1733 502370.
In the interests of security we will not be able to discuss any of the following subjects by email. Please call our 24 hour Card Services Team who will be able to assist you in relation to the following:
- Lost or stolen cards
- Queries regarding transactions on your account or balance enquiries
- PIN assistance
- Guidance setting up your card account online
- Help with forgotten username and/or passwords
- Card and account activations
Call Card Services
||1800 123 4847|
||0800 99 0517|
||1 888 713 3424|
||+1 954 838 8294|
* Please remember to add the International prefix of the country you are in at the beginning of this number (in most cases this is 00, for example 00 1 954 838 8294). Calls to this number are not free of charge.
Click here for toll free numbers from over 30 additional countries.
Cash Passport is PIN-protected, so no one can access your funds without your PIN.
If you notice any transactions on your account that are incorrect or that you don’t recognise please call our 24 hour helpline immediately. If you believe your PIN or any other security information may have been compromised please call us.
If you have two cards for a single Cash Passport account and you lose one of these cards you can still access your funds using the additional card, without having to wait for a replacement card. Please be aware that you must still call Card Services immediately so that we can block the lost or stolen card.
If both cards are lost or stolen, we can arrange for replacement cards, and if necessary start the procedure for disputing unauthorised transactions. We can also arrange emergency funds up to the balance of your card, sent to you via our global money transfer network free of charge, generally within 20 minutes but up to 24 hours in more remote locations.
Contact Card Services by post: