General Enquiries
If you have any queries, or want to let us know any comments about using your card, please get in touch with us at cardservices@accessprepaidww.com or via fax +44 (0) 1733 502370.
In the interests of security we will not be able to discuss any of the following subjects by email. Please call our 24 hour Card Services Team who will be able to assist you in relation to the following:
- Lost or stolen cards
- Queries regarding transactions on your account or balance enquiries
- PIN assistance
- Guidance setting up your card account online
- Help with forgotten username and/or passwords
- Card and account activations
Call Card Services
| Country |
Phone Number |
| Australia |
1800 889040 |
| Mexico |
1800 123 4847 |
| South Africa |
0800 99 0517 |
| UK |
0800 0150401 |
| USA /Canada |
1 888 713 3424 |
| Other Countries* |
+1 954 838 8294 |
* Please remember to add the International prefix of the country you are in at the beginning of this number (in most cases this is 00, for example 00 1 954 838 8294). Calls to this number are not free of charge.
Click here for toll free numbers from over 30 additional countries.
Please note that for security reasons whenever you contact us you do not include your full card number in any correspondence. The card number should always be supplied by providing the first six and last four digits only, as follows - 123456******7890.
Contact Card Services by post:
Cardholder Services
Travelex
Worldwide House
Thorpe Wood
Peterborough
PE3 6SB
United Kingdom