How to Replace or Cashout your Cash Passport Card
If you are planning to travel again but your Cash Passport has expired, just take your Card and valid photo ID to any participating Travelex branch in Hong Kong to transfer any remaining balance from your old Cash Passport onto a new Card.
Alternatively, if you’re not planning to travel but your Card has expired, you can ask for your funds to be cashed out and refunded to you. Please enquire at your initial Purchase Location for more information.
LOST OR STOLEN CARDS
If your Cash Passport is lost or stolen, contact Card Services immediately, so we can cancel it and organise a free replacement. Rest assured that your balance is PIN protected and if you have an Additional Card, you can still access your funds.
CASH OUT AND CLOSE
If you would prefer not to keep your Cash Passport card at the end of your trip, you can withdraw your remaining balance from an ATM displaying the MasterCard® Acceptance Mark or CUP logo (depending on which type of Cash Passport you have), assuming it is within the ATM’s issuing limits.
Alternatively, you can go back to the location where you initially bought the Card and ask for a refund of your remaining Card balance, minus any applicable fees. Please remember to bring your Cash Passport and valid photo ID.
To cash out your CUP Cash Passport, fill in the Cashout Form and bring it along with your Cash Passport and valid photo ID to any participating branch of Travelex in Hong Kong When you have obtained a refund of the full balance on your Card, the Card(s) should be handed back to us.
Please note: Any foreign currency Card balance will be converted to HK$ at a rate determined by us on the date of the cash out. A fee may be applied and deducted from the cash out amount, as stated in the Terms and Conditions.