If you lose your Cash Passport or it is stolen, reporting this to Card Services immediately will help protect the funds on the Card.
Our dedicated Card Services team is on hand to help, 24 hours a day, seven days a week. If your Cash Passport goes missing, call Card Services straightaway and they’ll cancel it, giving complete protection of your funds (subject to full compliance with the Terms and Conditions). The Card Services team can then make appropriate arrangements to minimise the impact on your trip, including emergency cash replacement up to the available balance of your Card, subject to availability.
If you have a MasterCard® Cash Passport and want to call Card Services, please click here for the correct telephone numbers from over 50 countries.
If you have a CUP Cash Passport and want to call Card Services, please click here for the correct telephone numbers from over 30 countries.
If you notice any transactions on your Cash Passport that are incorrect or that you don’t recognise, please call the 24 hour Card Services helpline immediately (and in any event within 180 days of the transaction debit date). In addition, if you believe your PIN or any other security information may have been compromised, please call Card Services.
If you have two Cards, linked to the same Cash Passport balance, and you lose one of these Cards, you can still access your funds using the Additional Card, without having to wait for a replacement Card. Please be aware that you must still call Card Services immediately, so that they can block the lost or stolen Card.
If both Cash Passports are lost or stolen, Card Services can arrange for replacement Cards, and if necessary start the procedure for disputing unauthorised transactions. In an emergency situation they may arrange for funds, up to the available balance on your Card and subject to availability, to be sent to you, via a global money transfer network, free of charge and usually available within 2 hours, but up to 24 hours in more remote locations.
If you have any general queries, or want to pass on any comments about using your Card, please get in touch at cardservices@accessprepaidww.com or via fax +44 (0)1733 502370.