If you are a MasterCard Corporate Cash Passport holder and want to change your PIN to something more memorable, simply go to a participating ATM in the UK, displaying the MasterCard® Acceptance Mark, select ‘PIN Services’ and follow the instructions on the screen. Click here for the MasterCard ATM locator.
If you are a Visa Corporate Cash Passport holder and you want to change your PIN to something more memorable, register your Card on ‘My Account’ and follow the instructions. Or you can call Card Services and change your PIN over the phone.
If you’ve lost your Corporate Cash Passport or it is stolen, please contact the company that gave you the Card immediately.
Alternatively, contact Card Services, so that they can cancel your Card.
If you hold a Visa Corporate Cash Passport please click here for a list of freephone numbers.
If you hold a MasterCard Corporate Cash Passport please click here for a list of freephone numbers.
You can use your Card at ATMs worldwide displaying either the Visa or Plus logo or MasterCard® Acceptance Mark (depending on which type of Corporate Cash Passport you have). There are over 1 million Visa and 2 million MasterCard ATMs worldwide that you can withdraw local currency from. To check on their location, visit the respective ATM locator.
Alternatively, you can use your Corporate Cash Passport to pay directly for goods or services at merchants worldwide that accept Visa or MasterCard (depending on which type of Corporate Cash Passport you have).
No matter which currency Card you have, you can still use your Corporate Cash Passport in countries or areas with a different currency. The system will automatically convert your stored currency to the local one, for example, if you have a Euro Corporate Cash Passport, you can still use it at ATMs in America*.
Please note: There are a number of countries where the use of Corporate Cash Passport is not allowed as they are subject to US economic sanctions. If you attempt to use your Card in any of these countries, your request will be declined and the reason given as 'Decline, prohibited country'.
The countries currently affected by sanctions are:
Myanmar (Burma), Cuba, Iran, Sudan and Syria.
Other sanctions/restrictions may apply - please refer to the H.M. Treasury website at http://www.hm-treasury.gov.uk/fin_sanctions_role.htm for more details.
* Merchant transactions and ATM withdrawals in a currency other than the currency of the Card will be exchanged to the currency on the Card, at an exchange rate determined by MasterCard/Visa on the day the transaction is processed.
Click on the link for, My Account and enter your 16 digit Card number (which can be found on the front of your Card). You will be taken to another screen, which will ask you to enter a User Name and Password.
As an unregistered user you will not have a User Name and Password, so please select the 'Need a Login?' (MasterCard cardholders) or 'Sign Up' (Visa cardholders) link and then follow the instructions on the screen.
If you have any queries about your Cash Passport balance or you notice a Card transaction that you do not recognise, please notify the 24 hour Card Services team as soon as possible and in any event within thirteen (13) months of the transaction debit date. They will be happy to check and confirm the transaction details for you.
If there is a transaction which is not correct, Card Services can start the dispute process on your behalf and may request you to provide additional written information concerning any unrecognised transaction, or to complete a Dispute Claim Form. Please help them to help you by providing as much information as you can.
It is recommended that you check your transaction history and Card balance at least once a month.
In some countries, you may be asked for a six digit PIN, when using an ATM. However, Corporate Cash Passport uses a standard four digit PIN, which will still be accepted if the ATM has been set-up correctly in compliance with MasterCard or Visa regulations.
If you need assistance with any PIN issues, please call Card Services.
Normally, the only time this will happen is if you don’t have enough funds on your Card to cover the cost of the purchase. If the merchant supports it, you can use your Cash Passport to make a partial payment, and cover the balance with some other payment method. Just make sure you tell the cashier before you start the transaction and confirm the amount you want to be deducted from your Card. The cashier should process your Corporate Cash Passport payment first, and then accept the remainder of the balance in whichever way you want to pay it.
In some countries there may be daily or weekly withdrawal limits from ATMs, which may be lower than the limit on your Card.
If you have a query about the available balance on your Corporate Cash Passport, please contact the company that provided you with your Card.
It is not recommended to use your Corporate Cash Passport as a guarantee of payment for hotels, car rentals, etc. These companies may estimate your bill, and if you use your Card as a guarantee for the estimated amount, those funds will be temporarily unavailable to access or spend. You can, of course, use your Corporate Cash Passport to settle your final bill.
Dynamic Currency Conversion (DCC) is an optional service that is sometimes offered by foreign retailers and ATM operators, giving cardholders the choice of paying in either the currency of the country they are visiting or their own domestic currency. If you make a purchase or ATM withdrawal in the country where the local currency is the same as the currency on your Card (e.g. using a US Dollar Corporate Cash Passport in the USA) and opt in to a DCC service, this may result in a foreign exchange transaction at additional cost to you. If you wish to avoid this risk, you should opt out of the DCC service and choose to pay in the local currency. DCC can also be applied to any domestic debit or credit card when used abroad.