Corporate Client Information

Corporate Client Information

RESTRICTIONS

There are a number of countries and geographical regions where the use of Cash Passport is currently prohibited. If the cardholder attempt to withdraw cash from a cash machine, or uses their Card at shops, restaurants, hotels and online in any of these countries or regions, the request will be declined and the reason given as 'Decline, prohibited country'.

The countries and regions currently affected are:

Iran, North Korea, Sudan, Syria and Crimea.

Unauthorised Transactions

Please click here to access the Dispute Form.

Pre-authorisation = hotel reservations, vehicle rental and cruise lines.

It is not recommended that the Card is used as a guarantee of payment (usually for hotels, car hire and cruise lines). These companies may estimate the bill, and if the Card is used as a guarantee for the estimated amount, the funds will be temporarily unavailable to access or spend. The cardholder can, of course, use their Card to settle the final bill.

Tolerance - tips, service charges and other variable costs (NOT APPLICABLE TO CORPORATE EXPENSES)

When using the Card at certain merchants including bars and restaurants, an additional amount (typically 10%-20%) is automatically added as an anticipated service charge or tip, temporarily reducing the balance on the Card. When the Card is used to purchase fuel at an automated fuel pump, the Card must have a minimum balance of typically between GB£10-£50 or currency equivalent. This is referred to as ‘tolerance’ and is applied to ensure there are sufficient funds available to cover the final cost of the transaction and to reduce the risk of a negative balance arising on the Card. If the actual service charge or tip is less than the additional amount added or the spend is less than the minimum amount when purchasing fuel, it may take up to seven (7) days from the date of the transaction before the difference is available to spend. Only the actual amount of the final bill agreed between the cardholder and the merchant will be deducted from the Card.

Here are the details of the merchant locations where this might occur, and the percentages/fixed amounts that are likely to be added:

Restaurants (or other eating places): 10%

Bars (or other drinking places), bars etc.: 20%

Automated fuel dispensers: GBP10 (or currency equivalent)

For example, you have lunch at a restaurant and the total bill is US $50.00. You have US $50.00 on your Card that you would like to use and there is a 10% tolerance applied to restaurant transactions. You are required to have an available balance of at least US $55.00 for the transaction to be authorised: US $55.00 ($50 x 10% = $5 + $50 = $55.00).

Please see the FAQs for further information on tolerance.

Issuer Terms and Conditions

Please select the applicable Corporate Cash Passport programme below to view your Issuer Terms & Conditions.

Corporate Compensation Issuer Terms and Conditions

FAQs

There isn’t as much money available on the Card as the cardholder thought. Why is this?

This could be due to ‘Tolerance’. When using the Card at some merchants (see table below), the cardholder may be required to have an available balance greater than the value of the transaction they wish to make. This is because: (i) a merchant may request more funds than was initially authorised by the cardholder to cover the amount of the transaction (e.g. the meal or bar bill) plus an additional gratuity, tip or service charge agreed by the cardholder; or (ii) in the case of an automated fuel pump transaction, to ensure there are sufficient funds available to cover the final cost of the transaction.

The addition of this percentage or fixed amount to the amount of the transaction authorised by the merchant is called ‘tolerance’. Tolerance is only applied to certain merchant categories listed below.

Bars (or other similar drinking places): 20%

Restaurants (or other eating places): 10%

Automated fuel dispensers: £10 (or currency equivalent)

Please note that this is not applicable to Corporate Expenses.

The cardholder may also find that they have less money available on the Card than they thought because they have used the Card as pre-authorisation of a final payment. Please see the section on ‘Pre-authorisation - hotel reservations, vehicle rental and cruise lines’ for more information on this.

How much more than the bill amount does the cardholder need to have on their Card for transactions at bars, restaurants, and automated fuel dispensers?

When using the Card at the merchants listed below a percentage or a fixed amount may be added to the amount of the transaction when it is submitted by the merchant for authorisation. The addition of this percentage or fixed amount to the transaction amount authorised by the merchant is called ‘tolerance’. This means that the value of the transaction plus the tolerance percentage or flat amount is reserved (‘ring-fenced’) from the available balance. The table below sets out the typical percentage or fixed rate that may be added to the value of the transaction.

Bars (or other similar drinking places): 20%

Restaurants (or other eating places): 10%

Automated fuel dispensers: £10 (or currency equivalent)

For example, you have lunch at a restaurant and the total bill is US $50.00. You have US $50.00 on your Card that you would like to use and there is a 10% tolerance applied to restaurant transactions. You are required to have an available balance of at least US $55.00 for the transaction to be authorised: US $55.00 ($50 x 10% = $5 + $50 = $55.00).

When the cardholder uses their Card at a bar, restaurant, or petrol station, how long are the funds reserved for and why? The amount authorised by the merchant plus the tolerance percentage or fixed amount is reserved from the available Card balance until the merchant settles the final amount (i.e. payment is requested), at which time the exact final amount is debited from the Card, or for 7 days, whichever is sooner. As a merchant may not settle the final bill immediately, tolerance is applied to ensure that there are sufficient funds available when the final bill is settled. The cardholder will only be charged for the actual and final amount of the transaction they sign for or validate by PIN.

As the merchant may not settle (i.e. ask for payment) the final bill within the 7 days and in some cases may take up to 30 days to settle, at which time the funds are debited from the Cash Passport), we recommend that the cardholder takes this into account, including the tolerance, to ensure they have sufficient funds available for their spending. Typically, a merchant will submit the settlement request within 24 hours of the cardholder authorising the transaction.

What happens if the cardholder does not have sufficient funds available on the Card to cover the value of the transaction plus the tolerance amount?

If there are insufficient funds available in the available balance to cover both the value of the transaction plus the tolerance amount, the transaction may be declined. For example, you have lunch at a restaurant and the total bill is US $50.00. You have US $50.00 on your Card that you would like to use and there is a 10% tolerance applied to restaurant transactions. If the restaurant tries to charge your Card with US $50.00, it will be declined because 10% is added to the transaction amount and there will be insufficient funds to cover US $55.00 ($50 x 10% = $5 + $50 = $55.00).

If the Card is used at one of the merchant types where tolerance is applied, the cardholder may be unable to use the entire balance on the Card, unless they have enough to cover the addition of tolerance. If the merchant supports it however, the Card can be used to make a partial payment, and the balance covered with some other payment method. The cardholder should tell the cashier before they start the transaction and confirm the amount they want deducted from the Card. The cashier should process the Card payment first.

Please note that this is not applicable to Corporate Expenses.

Why is tolerance applied to Chip and PIN transactions?

When using the Card at merchants where tolerance is applied, in some locations the Card may be authorised by the merchant prior to the cardholder agreeing the final bill, e.g. where the cardholder allows the Card to be swiped at a bar to open a tab. The amount authorised by the merchant at this time plus the tolerance amount is reserved from the available balance. This is the case whether the Card only has a magnetic stripe or is Chip and PIN. We do not know at the time how a merchant will process a transaction and whether the merchant will initially authorise the transaction and later ask the cardholder to sign for or validate the transaction by PIN, together with an additional charge or tip agreed to by the cardholder. Therefore, a tolerance is added automatically where the merchant falls into one of the categories listed below.

Bars (or other similar drinking places): 20%

Restaurants (or other eating places): 10%

Automated fuel dispensers: GB£10 or currency equivalent

Please note that this is not applicable to Corporate Expenses.