If you have a query about a transaction or the balance on your Cash Passport, complete our dispute form and send it to us at firstname.lastname@example.org You’ll need the latest version of the free Adobe Acrobat reader to view this form. If you do not have Adobe Acrobat reader installed on your computer, please click here to download it.
Please help us to help you by providing as much information as you can. We’ll send a response within 10 working days of receiving your query.
You can also log on to My Cash Passport if you wish to:
- check your balance
- change your PIN
- look at your transaction history
- edit your personal details
To change your PIN, check your balance, or ask us a question about your Cash Passport, you can call us for free. Click here for general enquiries phone numbers.