Cash Passport - Canada > Privacy Policy

Privacy Policy

Access Prepaid Worldwide Ltd (together “we”, “us” or “our”) is committed to protecting the privacy of all of the customers it serves. The following details the Privacy Commitment.

PRIVACY COMMITMENT

1. INTRODUCTION

We recognize that our customers are concerned about the confidentiality and privacy of their information. Your privacy is important to us and we take this matter very seriously. We would like you to understand why we ask for your personal information, how we keep your personal information confidential, and how you can inquire about the personal information we hold about you. We urge you to read our Privacy Commitment carefully.

2. WHY WE ASK YOU FOR YOUR PERSONAL INFORMATION

We ask you for your personal information for the following purposes:

- to facilitate the provision of the products and services you request from us;
- to provide you with offers and information on our products and services, that we believe may be of interest to you; and
- to comply with the law.

3. INFORMATION WE COLLECT AND HOW WE USE IT

If you choose to order products or services from us, via telephone, mail or from one of our websites you will have to provide us with certain information, including personal information. This information may include your name, mailing or email address, and other information for payment purposes or to comply with legal requirements.

Information regarding our customers is used solely in the conduct of our business and to enable us to deliver excellent service to our customers. We limit the information we collect to only that which is required to execute a transaction, and to meet the purposes set out in this Privacy Commitment. If we wish to use your personal information for any other reason we will first obtain your consent.

4. WITHDRAWING YOUR CONSENT

You may withdraw your consent to our use of your personal information, as long as:

- you give us at least thirty (30) days written notice;
- we reasonably believe there are no legal requirements for the use or retention of your personal information; and
- withdrawing your consent does not result in our inability to fulfill your financial services contract with us.

However, in order to provide our services to you, there is certain information we will require and if you choose to withdraw your consent to the use of that information, the service may not be available.

5. DISCLOSURE OF AND CONTROL OVER PERSONAL INFORMATION

Your personal information is shared, to the extent permitted by law, within the Access Prepaid Worldwide Ltd group of companies (that is, Access Prepaid Worldwide Ltd and its subsidiaries and affiliates). No personal information will be disclosed to anyone outside the Access Prepaid Worldwide Ltd group of companies, except:

- when you give us permission to do so;
- as permitted by law;
- when in good faith we believe the law requires it;
- under limited circumstances specifically described in this Privacy Commitment; or
- to our agents who carry out financial services functions on our behalf, such as data processing, and we will require such agents to conform to this Privacy Commitment.

6. PROTECTION OF PERSONAL INFORMATION

We share our customer information internally in accordance with strict internal security controls to protect against unauthorized use, alteration, duplication, destruction, disclosure, loss or theft of, or unauthorized access to your personal information, in accordance with applicable privacy laws. Security is continually reviewed and enhanced as new technologies present themselves.

We maintain physical, organizational and electronic security measures to protect your personal information. These include the use of secure locks on doors, restricted access to our information processing and storage areas, limited access to relevant information by authorized employees and independent contractors only ("Employees"), and through the use of passwords and pass keys.

We instruct our Employees with access to your information that it is to be used only in adherence with the principles set forth in this Privacy Commitment and the laws applicable to each specific business. As a condition of employment, our Employees are required to sign a confidentiality agreement binding them to this responsibility, which remains with them even if they leave or retire. We hold all Employees fully accountable for adhering to this Privacy Commitment and the law.

7. ACCESSING YOUR PERSONAL INFORMATION

If you want to review or verify your personal information, find out to whom we have disclosed it, as permitted by this Privacy Commitment, or if you are unsure whether we have a record containing your personal information and would like to confirm whether or not we do, you can contact us, as per the contact information in Section 13 below, and we will respond to your request as soon as possible. At that time, we will need specific information from you to enable us to search for, and provide you with, the personal information we hold about you.

There may be instances where we will not be able to provide the personal information we hold about you that you request. Some of these instances include, if:

- it contains references to other persons;
- it's subject to solicitor-client or litigation privilege;
- it contains our own proprietary information that is confidential to us;
- it has already been destroyed due to legal requirements or because we no longer needed it for the purposes set out in this Privacy Commitment; 
- it's too costly, in our determination, to retrieve; or 
- it cannot be disclosed for legal reasons.

If we are unable to provide you with access to your personal information, we will always explain the reason why, if possible.

8. KEEPING YOUR PERSONAL INFORMATION ACCURATE

We are committed to maintaining the accuracy of your personal information for as long as it is being used for the purposes set out in this Privacy Commitment, and you play an active role in keeping us up-to-date. Prompt notification of any changes, for example to your address or telephone number, will help us provide you with the best possible service. Should you discover, upon review of your personal information, that amendments are required, please advise us. We will use our best efforts to advise others of any important amendments to your personal information which we may have released to them.

9. RETENTION

We only keep your personal information for as long as we need it to meet the purposes set out in this Privacy Commitment. The length of time we retain your personal information is also affected by: (1) the type of product or service you have with us; and (2) any legal requirements we may have to meet.

10. UNSOLICITED DIRECT MARKETING 

Your personal information will not be provided to anyone outside the Access Prepaid Worldwide Ltd group of companies for direct marketing purposes, unless you have expressly consented to such activities. If you do not wish to receive marketing materials from us, you may opt out of such activities by contacting us at the email address or phone numbers provided below. Customers acknowledge that they may be contacted by mail, telephone or email for customer service and/or billing purposes. Under no circumstances do we sell lists of our customers to others for their use.

11. WEBSITE PRIVACY COMMITMENT

This Privacy Commitment governs any dealings you enter into with us on the internet. We consider any information we collect through the internet to be personal information, and therefore only use such information in accordance with this Privacy Commitment.

12. CHANGE OF PRIVACY COMMITMENT AND FEEDBACK

We continually monitor and strengthen our Privacy Commitment. If we decide to change our Privacy Commitment, we will reprint this Privacy Commitment for distribution and will post those changes on our websites.

13. CONTACT US

If, at any time, you have questions, concerns or comments about our Privacy Commitment, please feel free to contact us at servicequality@accessprepaidww.com or call +44 1733 318982.

 

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