1 – Register your Card on My Account on http://www.cashpassport.com/1/en/ca/ to view your balance and transaction history. Cashpassport.com has a great deal of useful information about your Card. Please ensure that the address displayed on My Account is your correct home address.
2 – By calling the number on the back of your Card and using the automated balance service.
Your Card should have been cashed out by the June 14, 2013. A cheque with the remaining funds on your Card will be sent to you at the address that is held on file. You should receive this by July 31, 2013.
‘My Account’ is an online Card management area where, once you have registered your Cash Passport, you can check your balance and review your transaction history. You can request a PIN reminder.
Click on the link for ‘My Account’ and enter the first six digits of your Cash Passport card number. You will be taken to another screen which will either ask you to enter a User Name and Password or your full 16 digit Cash Passport card number.
The first time you use ‘My Account’ you will need to create a User Name and Password.
Cash Passport is a prepaid currency card. You ‘load’ your travel money onto it in advance, and then use it in millions of ATMs displaying the MasterCard Acceptance Mark.
You can also pay for goods and services at merchants (including shops, restaurants, entertainment venues and online) displaying the MasterCard Acceptance Mark.
You can manage these everyday aspects of your Cash Passport online as soon as you’ve registered at 'My Account', or you can call Card Services.
If you have a MasterCard Cash Passport, you cannot change your PIN. For a PIN reminder you can register your Card on 'My Account', or call Card Services anytime.
We have upgraded our system, which means that you will see a new log-in page, where you will now be prompted to enter the first six digits of your Cash Passport card number, which can be found on the front of your Card. As security is our top concern, we want to make sure that you know that the new ‘My Account’ log-in page is a genuine website page.
To reduce the threat of fraud, Cash Passports are not linked to your bank account. The new MasterCard Cash Passports is now chip and PIN protected. For more information about the security features please click here.
Cash Passport offers all the peace of mind and security of traditional travellers cheques, with more convenience worldwide. It also makes it much easier to stay in control of your holiday budget than a standard debit or credit card.
Please click here for full details of the fees and limits of your MasterCard or Visa Cash Passport.
A Cash Passport purchased in Canada can only be loaded with Canadian Dollars (CAD). If you have a foreign currency Cash Passport, the amount loaded will be converted to the currency of your Card.
Cash Passport is available in four currencies, all of which may not be available at some purchase locations: British Pounds, Euros, US Dollars and Canadian Dollars.
You can withdraw local currency from ATMs worldwide, displaying either the Visa or Plus logo or MasterCard® Acceptance Mark (depending in which type of Cash Passport you have). There are over 1 million Visa and over 2 million MasterCard ATMs worldwide, that you can withdraw local currency from. To check their location, visit the respective ATM locator (http://www.cashpassport.com/1/en/uk/using-your-card/atm-locator). Alternatively, you can use the Card to pay directly for goods and servoces at merchants that accept Visa or Mastercard (depending on which type of Cash Passport you have).
No matter which currency Card you purchase, you can still use your Cash Passport in countries or areas with a different currency. The system will automatically convert your stored currency to the local one, for example, if you purchase a Euro Cash Passport, you can still use it at ATMs in America.
Please note: It is currently not possible to use your Cash Passport in a number of countries or geographical regions. If you attempt to withdraw cash from an ATM or use your Card at merchants in any of these countries or geographocal regions, your request will be declined.
The countries and geographical regions currently affected by the sanctions are:
Iran, North Korea, Sudan, Syria and Crimea.
You can use your Cash Passport to shop online (within the limits and restrictions of your Card) at any merchant that accepts MasterCard cards. For your security you may be asked to provide the security code that’s printed on the signature strip on the back of the Card.
Cash Passport may not be used for money transfers or for accessing or purchasing goods from adult or gambling internet sites and must not be used for any unlawful activity. You must comply with all laws and regulations (including any foreign exchange controls) in respect of the Card in the country of purchase and/or use.
For information on how to reload your Card, please click here.
If you have any queries about your Cash Passport balance or you notice a Card transaction that you do not recognize, please notify the 24 hour Card Services team as soon as possible and in any event within sixty (60) days of the transaction debit date. They will be happy to check and confirm the transaction details for you.
If there is a transaction which is not correct, Card Services can start the dispute process on your behalf and may request you to provide additional written information concerning any unrecognized transaction, or to complete a Dispute Claim Form. Please help them to help you by providing as much information as you can.
It is recommended that you check your transaction history and Card balance at least once a month. You can do this online, once you have registered your Card on ‘My Account’.
Click here for further details on how to download and complete the Dispute Claim Form.
Details of how to contact the 24/7 Card Services team are available here.
Cash Passport should work in any cash machine displaying the MasterCard Acceptance Mark. If it doesn’t, the Card may be faulty and you can get 24/7 help from Card Services, via the Global Assistance numbers.
Please note, if an ATM screen prompts you to choose ‘which account?’, it is recommended that you choose the ‘Credit’ option.
You can only withdraw cash from an ATM up to the available balance on your Cash Passport card (including any applicable fees) and if the amount is within the ATM’s issuing limit.
In some countries, you may be asked for a six digit PIN, when using an ATM. However, Cash Passport uses a standard four digit PIN, which will still be accepted if the ATM has been set-up correctly in compliance with MasterCard regulations.
If you need assistance with any PIN issues, please call Card Services.
24/7 Global Assistance will get you back in control of your money. Please click here for more information.
If the merchant supports it, you can use your Cash Passport to make a partial payment, and cover the balance with another payment method. Just make sure you tell the cashier before you start the transaction and confirm the amount you want to be deducted from your Card. The cashier should process your Cash Passport payment first, and then accept the remainder of the balance in whichever way you want to pay it.
This should only happen when you don’t have enough money on the Card to cover the purchase (though you can always use what money you do have on the Cash Passport card to make a partial payment, if the merchant supports it – see above).
Be aware that some merchants, such as restaurants and car hire companies, may require the Card to have an available balance greater than the purchase amount before they will authorize the payment.
In some places (usually hotels or for car hire) you may be asked for your Cash Passport card as ‘pre-authorization’ of your final payment. We don’t recommend you use your Cash Passport as a guarantee of payment, because some of these companies may estimate your final bill, and if you use your Card as a guarantee for the estimated amount, the funds will be temporarily unavailable to access or spend. You can of course use the Card to settle the final bill when it becomes due.
Dynamic Currency Conversion (DCC) is an optional service that is sometimes offered by foreign retailers and ATM operators, giving cardholders the choice of paying in either the currency of the country they are visiting or their own domestic currency.
If you make a purchase or ATM withdrawal in a country where the local currency is the same as the currency on your Cash Passport (e.g. using a US Dollar Cash Passport in the USA) and you opt in to a DCC service, this may result in a foreign exchange transaction at additional cost to you.
If your Cash Passport is in the currency of the country you are in, you should NOT opt in to DCC.
DCC can also be applied to any Canadian issued card, including credit and debit cards, when used abroad.
You can either transfer any funds to a new Card or cashout the balance or close your Cash Passport. For more information, click here.
If you would prefer not to keep your Card for another trip, you can withdraw your remaining balance (assuming it is within the ATM’s issuing limits) from an ATM displaying the MasterCard Acceptance Mark.
Alternatively, you can take your Cash Passport (and valid government issued photo ID) back to the place where you bought it and have your balance refunded, less any applicable fees, and close your Card (see your respective Terms and Conditions for more information).
Please note: Not all CAA Clubs provide a cashout option. You may wish to call your club first to determine the best way to cashout your Card.
For full details of cash outs or closing your Cash Passport card, click here.