LOST OR STOLEN CARDS
If you lose your Cash Passport or it is stolen, reporting this to Card Services immediately will help protect the funds on the Card.
Cash Passport’s dedicated Card Services team is on hand to help, 24 hours a day, seven days a week. If your Cash Passport goes missing, call Card Services straightaway and they’ll cancel it, giving complete protection of your funds (subject to full compliance with the Terms and Conditions). The Card Services team can then make appropriate arrangements to minimise the impact on your trip, including emergency cash replacement up to the available balance of your Card.
If you have a MasterCard Cash Passport and want to call Card Services, please click here for the correct telephone numbers from over 50 countries.
If you have a Visa Cash Passport and want to call Card Services, please click here for the correct telephone numbers from over 30 countries.
If you notice any transactions on your Cash Passport that are incorrect or that you don’t recognize, please call the 24 hour Card Services helpline immediately (and in any event within sixty (60) days of the transaction debit date). In addition, if you believe your PIN or any other security information may have been compromised, please call Card Services.
If you have two Cards, linked to the same Cash Passport balance and you lose your primary Card, you can still access your funds using the Additional Card, without having to wait for a replacement Card. Please be aware that you must call Card Services immediately, so that they can block the lost or stolen Card.
If both Cash Passports are lost or stolen, Card Services can arrange for replacement Cards, and if necessary start the procedure for disputing unauthorized transactions. In an emergency situation, they may arrange for funds to be sent to you via a global money transfer network. Your funds are usually available within two hours, but can be up to 24 hours in remote locations. This service is subject to availability and up to the available balance on your Card.
If you have any general enquiries, or want to pass on any comments about using your Card, please click here for more information on how to contact us.
MasterCard® Cash Passport is issued by Peoples Trust Company pursuant to licence by MasterCard International Incorporated. MasterCard and the MasterCard Brand Mark are registered trademarks of MasterCard International Incorporated.
Visa Cash Passport is issued by Citizens Bank of Canada.