Unfortunately, terms like ‘ID theft’ and ‘Fraud’ are all too familiar nowadays. We are very aware of the threat and concerns you have regarding such issues, which is why fraud prevention is of paramount importance to us.
We know our customers. Every day we monitor activity on
Cash Passports to detect unusual behaviour and if we spot something uncharacteristic, we’ll contact you to verify your transactions.
If you have a MasterCard Cash Passport and want to suspend it until your next trip, you can do this by accessing ‘My Account’. Alternatively, you can use our automated telephone system by calling one of the telephone numbers on the back of your Card. When you next wish to use your card, you can unsuspend your Card using the same services.
If your Card has been lost or stolen, or you notice a transaction that you do not recognise, please notify the 24 hour Card Services team. Please help them assist you by providing as much information as you can.
- Sign your Card immediately when you receive it.
- Check your transactions regularly and report anything unusual immediately.
- If you print statements from the internet, keep them safe and shred them when you’ve finished using them.
- Never give your personal details to someone who phones you claiming to be from a reputable company.
- Don’t give out your details in response to unsolicited email.
- Be wary of anyone who asks for common security details like your mother’s maiden name, date of birth, or information about your work.
- Never give your PIN to anyone, not even if they claim to be from your card issuer.
- Don’t let yourself get distracted when using ATMs or point of sale terminals – somebody may be trying to get to know your PIN.
Never write down your PIN or keep it with the Card. Be very alert when using ATMs, and ensure:
- The machine has not been tampered with.
- Nobody can watch you entering your PIN.
- Card and cash are concealed and safe before you leave the machine.
- You retain any printed records for safe disposal at a later time.
If your Cash Passport card is retained, please contact Card Services immediately for assistance.
Easy come, easy go. Always keep your Card in sight when making a purchase or it may get skimmed.
‘Skimming’ occurs when the genuine data on a card’s magnetic strip is electronically copied onto another card, allowing fraudsters to steal the funds on your card. This often happens at gas stations, restaurants, bars and at ATMs. Skimmed information is often sold on to organised crime groups.
DON’T GET CAUGHT IN THE NET
When online, it’s important that you use a secure browser. A browser such as Microsoft Internet Explorer or Mozilla Firefox will indicate whether the website you are visiting is secure or not.
These browsers scramble your personal data before sending it so no one else can read it. Ensure that your computer has up to date virus protection software. A firewall will also help protect you from attacks.
TO BUY, OR NOT TO BUY
Know who you are dealing with. Use reputable companies and services and type their internet address into the browser yourself.
Don’t give out your details in response to unsolicited emails and if the website gives you the option of using a secure checkout, opt for yes.
Just as you save till receipts in case you need to return or exchange something, you need to keep a record of all transactions too. Print and save a copy of your completed order form and confirmation.
‘Phishing’ is an attempt by fraudsters to ‘fish’ for your card, account or personal details. Phishing attempts usually appear as an email, apparently from your bank or card issuer, often falsely concerned with your security. You are then encouraged to click a link to a fraudulent log-in page, which in reality has been designed to capture your details.
If we contact you by email, we will NEVER ask you to click on a link that directs you to enter or confirm your security details. If you are in any doubt about the authenticity of an email regarding your Cash Passport, telephone the Card Services team immediately for clarification.
‘Pharming’ employs the same type of tricks as Phishing to lure you to a site address, but uses hidden software to redirect you from real websites to the fraudulent ones.
This is particularly clever as it hijacks trusted brands of well known banks, online retailers and card issuing companies and convinces you to respond under cover of trust to enter your personal details.
Remember, if you are asked to type your PIN into a website along with your Card details, it is probably a fraudulent website, and you should close the browser and contact the Card Services team immediately.
LOST AND STOLEN CARDS
If you lose your Cash Passport or it is stolen, reporting this to Card Services immediately will help protect the funds on the Card. Our dedicated team is on hand 24 hours a day, 7 days a week, to help you get back to enjoying your travels.
You can also report your Card as lost or stolen via the automated telephone system or by accessing ‘My Account’, if you have a MasterCard® Cash Passport. You must contact Card Services immediately to help protect the funds on your Card.
Please click here for information on how to report your lost or stolen Card to Card Services.
MasterCard® Cash Passport is issued by Peoples Trust Company pursuant to licence by MasterCard International Incorporated. MasterCard and the MasterCard Brand Mark are registered trademarks of MasterCard International Incorporated.