We have upgraded our system, which means that you will see a new log-in page, where you will now be prompted to enter the first 6 digits of your Cash Passport card number. As security is our top concern, we want to make sure that you know that the new ‘My Account’ log-in page is a genuine website page.
As from the 31 December 2010, some changes will be made to the fees applicable to your Cash Passport;
The ATM fee on all GBP Cash Passports will change from £1.70 to £2.50 per transaction, in line with the other currency Cards*.
The monthly inactivity fee (amount which is debited from your Cash Passport balance if the Card is not used for a certain period of time) for all 3 currencies will change to: US$ 2.50, EU€ 2.50, GBP £1.70**.
The period after which the monthly inactivity fee will be debited from your Cash Passport will change from 12 months to 6 months.
At present, if a Card transaction or ATM withdrawal is made in a currency other than that loaded on the Card, the amount will be converted into the currency of the Card. The exchange rate used for the conversion is the wholesale market rate or the government mandated rate (as determined by VISA) in effect the day the transaction is processed, increased by 4.9 per cent (%). As from the 31 December 2010, this percentage will change to 5.5 per cent (%).
* Some ATM operators may charge an additional fee or set their own withdrawal limits. ** If the balance is zero (0), no funds will be deducted in case of inactivity.
The Fees and Limits table on this website will be updated accordingly, when these changes come into effect.
You can no longer Reload or Cashout your Visa Cash Passport Card. You will need to spend the funds left on the Card and then if you wish, obtain a new MasterCard Cash Passport.Contact a purchase location for more information to obtain a new card.
Cash Passport is a MasterCard® or Visa prepaid currency card. You “load” your travel money onto it in advance (at a participating Purchase Location in Brazil – see below) and then use it at millions of MasterCard® or Visa ATMs and merchants across the world, to access your money quickly and safely.
For a list of Purchase Locations associated with Travelex Brazil, please click here.
Even with a zero balance, your Cash Passport is still valid (until the expiry date on the front of the Card), and you can reload it for your next trip anytime. Just take your Cash Passport, your CPF ID, your RG ID and payment to the branch where you first purchased it, and they will reload the Card for you. Your Cash Passport is valid for at least three years (see the expiry date on your Card) and reloadable as many times as you want – within the limits and restrictions of your Card. If you purchased your Cash Passport outside Brazil, please visit your local Cash Passport website for information on how to reload it.
See www.cashpassport.com for Cash Passport websites for other countries.
Please note that the 'My Account' system does not recognize certain language characters or accent letters.
If your name or details contain one or more accent letter(s) or symbol(s), for example ç, ã, õ or é, please typ the letter without the accent: c, a, o or e.
Please contact Card Services for further assistance, if you still experience problems with your 'My Account' registration, after typing your details without the accents.
The new MasterCard® Cash Passport is chip & PIN protected, for even more security. The Visa Cash Passport is PIN and signature protected. To reduce the threat of fraud, Cash Passport doesn’t reveal any Personal Information and is completely separate from your bank account.
For more information about the Cash Passport security features please click here.
Cash Passport is a completely new way of carrying your money overseas, offering all the peace of mind and security of traditional travellers cheques, and the convenience of cash, worldwide. There is no need to look up local bank times before you can change money or to rely on taking large quantities of local currency with you.
Pre-loading your Cash Passport balance gives you more control of your travel budget than a standard debit or credit card and with fixed ATM fees it’s easier to manage your overseas spending.
Please click here for details of the fees and limits for your MasterCard® or Visa Cash Passport.
A Cash Passport purchased in Brazil can only be loaded with Real, after which the amount loaded will be converted to the currency of your Card.
Cash Passport is available in US Dollars, GBP Sterling and Euros.
You can withdraw local currency from ATMs worldwide, displaying either the Visa or Plus logo or MasterCard® Acceptance Mark (depending on which type of Cash Passport you have).
There are over 1 million Visa and over 2 million MasterCard ATMs worldwide, that you can withdraw local currency from. To check their location, visit the respective ATM locator here.
Alternatively, you can use the Card to pay directly for goods or services at merchants that accept Visa or MasterCard (depending on which type of Cash Passport you have).
No matter which currency Card you purchase, you can still use your Cash Passport in countries or areas with a different currency. The system will automatically convert your stored currency to the local one, for example, if you purchase a Euro Cash Passport, you can still use it at ATMs in America.*
Please note: There are a number of countries where the use of Cash Passport is not allowed, as they are subject to US economic sanctions. If you attempt to withdraw cash from an ATM, or use your Card at merchants in any of these countries, your request will be declined and the reason given as 'Decline, prohibited country'.
The countries currently affected by sanctions are:
Cuba, Iran, North Korea, Sudan and Syria
* Transactions in a currency other than the currency of the Card will be exchanged to the currency on the Card at an exchange rate determined by MasterCard / Visa on the day the transaction is processed, increased by a percentage determined by the issuer.
You can use your Cash Passport to shop online (within the limits and restrictions of your Card) at any merchant that accepts Visa or MasterCard cards (depending on the type of Cash Passport you have). For your security you may be asked to provide the security code that’s printed on the signature strip on the back of the Card.
Cash Passport may not be used for money transfers or for accessing or purchasing goods from adult or gambling internet sites and must not be used for any unlawful activity. You must comply with all laws and regulations (including any foreign exchange controls) in respect of the Card in the country of purchase and/or use.
Even with a zero balance, your Cash Passport is still valid (until the expiry date on the front of the Card), and you can reload it for your next trip anytime. Just take your Cash Passport, your CPF ID, your RG ID and payment to the branch where you first purchased it, and they will reload the Card for you.
Your Cash Passport is valid for at least three years (see the expiry date on your Card) and reloadable as many times as you want – within the limits and restrictions of your Card.
If you purchased your Cash Passport outside Brazil, please visit your local Cash Passport website for information on how to reload it. See www.cashpassport.com for Cash Passport websites for other countries.
Click on the link for ‘My Account’ and enter the first 6 digits of your Cash Passport Card number* (found on the front of your Card). You will be taken to another screen, where you will be required to enter a User Name and Password.
For more information please click here for guides on how to register.
* MasterCard® Cash Passports only: You will also need your Authentication Code (the last 4 digits of your CPF number) to register your Cash Passport on My Account.
You can manage these everyday aspects of your Cash Passport online, as soon as you’ve registered online at ‘My Account' (see question above), or you can call one of the Card Services numbers.
If you have a Visa Cash Passport and you want to change your PIN to something more memorable, you can follow the instructions on ‘My Account’, once you’ve registered your Card. Alternatively, you can call Card Services to change or request a PIN reminder, simply use the phone number on the reverse of your Card.
Please note that you cannot change your PIN if you have a MasterCard® Cash Passport.
If you have any queries about your Cash Passport balance or you notice a Card transaction that you do not recognize, please notify the 24 hour Card Services team as soon as possible and in any event within 60 days of the transaction debit date. They will be happy to check and confirm the transaction details for you.
If there is a transaction which is not correct, Card Services can start the dispute process on your behalf and may request you to provide additional written information concerning any unrecognized transaction, or to complete a Dispute Claim Form (See Terms and Conditions for further information).
Please help them to help you by providing as much information as you can. It is recommended that you check your transaction history and Card balance at least once a month.
Cash Passport should work in any cash machine displaying the MasterCard® Acceptance Mark or Visa or Plus logo (depending on which type of Cash Passport you have). If it doesn’t, the Card may be faulty and you can get 24/7 help via the Global Emergency Assistance numbers.
Please note, if an ATM screen prompts you to choose ‘which account’, it is recommended that you choose the ‘Credit’ option.
You can only withdraw cash from an ATM up to the available balance on your Cash Passport and if the amount is within the ATM’s issuing limit.
In some countries, you may be asked for a six digit PIN, when using an ATM. However, Cash Passport uses a standard four digit PIN, which will still be accepted if the ATM has been set-up correctly in compliance with MasterCard or Visa regulations.
If you need assistance with any PIN issues, please call Card Services.
24/7 Global Emergency Assistance will get you back in control of your money. Instructions are available here.
If the merchant supports it, you can use your Cash Passport to make a partial payment, and cover the balance with some other payment method. Just make sure you tell the cashier before you start the transaction and confirm the amount you want to be deducted from your Card. The cashier should process your Cash Passport payment first, and then accept the remainder of the balance in whichever way you want to pay it.
This should only happen when you don’t have enough money on the Card to cover the purchase (although you can always use what money you do have on your Cash Passport, to make a partial payment if the merchant supports it – see above).
Be aware that some merchants, such as restaurants and car hire companies, may require the Card to have an available balance greater than the purchase amount, before they will authorize the payment.
In some places (usually hotels or for car hire) you may be asked for your Card as “pre-authorization” of your final payment. It is not recommended to use your Card as a guarantee of payment for hotels, car hire, etc. These companies may estimate your bill, and if you use your Card as a guarantee for the estimated amount, the funds will be temporarily unavailable to access or spend. You can of course use your Card to settle your final bill
Dynamic Currency Conversion (DCC) is an optional service that is sometimes offered by foreign retailers and ATM operators, giving cardholders the choice of paying in either the currency of the country they are visiting or their own domestic currency.
If you make a purchase or ATM withdrawal in a country where the local currency is the same as the currency on your Cash Passport (e.g. using a US Dollar Cash Passport in the USA) and you opt in to a DCC service, this may result in a foreign exchange transaction at additional cost to you. If you wish to avoid this risk, you should opt out of the DCC service and choose to pay in the local currency. DCC can also be applied to any domestic debit or credit card when used abroad.
No, cashback is not available on Cash Passport.
If you are planning to travel again but your Cash Passport has expired, just take your Card, your CPF ID to the branch where you first purchased it and they can cashout any remaining funds on your old Cash Passport and load a new Card.
Alternatively, if you’re not planning to travel but your Cash Passport has expired, you can ask for your funds to be cashed out and refunded to you. Please see you Card Terms and Conditions,or enquire at your initial participating purchase location for more information.
If you would prefer not to keep your Card at the end of your trip, you can withdraw your remaining balance (assuming it is within the ATM’s issuing limits) from an ATM, displaying the MasterCard® Acceptance Mark or Visa or Plus logo (depending on which type of Cash Passport you have).
Alternatively, you can cashout the balance at the location where you bought the Cash Passport from.
For full details of cashouts or closing your Cash Passport, click here.
We don’t normally provide paper statements, but you can check your Card balance and recent transaction history by registering your Cash Passport on ‘My Account’ and print those details at your convenience.
Your existing VISA Cash Passport will continue to work normally, but from the 1st March, 2012 you will not be able to reload more funds on to your VISA Cash Passport. We are offering VISA Cash Passport cardholders a MasterCard Cash Passport as an alternative.To obtian your new MasterCard Cash Passport visit a purchase location and request a MasterCard Cash Passport.You will be given a MasterCard Cash Passport and your existing balance on your VISA Cash Passport will be transferred. Just bring along your existing VISA Cash Passport details and a valid CPF Card .
Yes your VISA Cash Passport will continue to work until the expiry date on your VISA Cash Passport or until you exhaust the present balance on your VISA Cash Passport. You may continue to use your VISA Cash Passport at merchants or withdraw funds via an ATM machine, before your VISA Cash Passport expiry date in accordance with the terms and conditions.
From the 1st March, 2012 you will not be able to reload more funds on to your VISA Cash Passport. Please visit a purchase location and request a MasterCard Cash Passport.You will be given a MasterCard Cash Passport and your existing balance on your VISA Cash Passport will be transferred. Just bring along your existing Card details and a valid CPF Card .
Please contact your purchase location.