Cash Passport – Transaction and balance enquiries
CHECKING YOUR BALANCE
Simply go to My Account , register* and you’ll be able to see your Cash Passport balance straight away – you can also check out any recent transactions here.
Alternatively, you can phone Card Services, to use the automated balance service. Some ATMs also provide balances, however if the local currency of the ATM is not the same as the currency on your Cash Passport, the exchange rate used by the ATM to calculate the balance of the Card may be different to that applied to your Card and a slight variation may occur.
If you have any queries about your Cash Passport balance or you notice a Card transaction that you do not recognize, please notify the 24 hour Card Services team as soon as possible and in any event within 60 days of the transaction debit date. They will be happy to check and confirm the transaction details for you. If there is a transaction which is not correct, Card Services can start the dispute process on your behalf and may request you to provide additional written information concerning any unrecognized transaction, or to complete a Dispute Claim Form (See Terms and Conditions for further information). Please help them to help you by providing as much information as you can. It is recommended that you check your transaction history and Card balance at least once a month.
* MasterCard® Cash Passports only: You will need your Authentication Code (the last 4 digits of your CPF number) to register your Cash Passport on My Account.