Multi-currency Cash Passport is a chip and PIN protected prepaid MasterCard® currency card. You load your travel money onto it in advance in up to 6 different currencies, and then use it in millions of ATMs displaying the MasterCard® Acceptance Mark to access your money quickly and safely.
You can also pay for goods and services online and in store, wherever MasterCard is accepted.
It is not possible to change your PIN on a Multi-currency Cash Passport, however, you can call Card Services at any time for a PIN reminder.
For even more security, the Multi-currency Cash Passport is chip and PIN protected.
To reduce the threat of fraud, your Multi-currency Cash Passport is not linked to your personal information and is completely separate from your bank account.
Multi-currency Cash Passport is a convenient and safe way of carrying your travel money overseas, offering all the peace of mind and security of traditional travellers cheques, and the convenience of cash, worldwide.
Pre-loading your Multi-currency Cash Passport gives you more control of your travel budget than a standard debit or credit card and with fixed ATM fees and no transaction fees on purchases, it’s easier to manage your overseas spending.
Please click here for full details of the fees and limits.
The Multi-currency Cash Passport can be loaded up to 6 currencies including US$, EU€, GB£, CA$, AU$, NZ$, which you can transfer money between, at your convenience, 24 hours a day, 7 days a week via ‘My Account’.
Your Multi-currency Cash Passport can be used to withdraw local currency from over 2 million ATMs worldwide displaying the MasterCard® acceptance mark. To check their location, visit ATM locator.
You can also use your Card to pay directly for goods or services online and in store, wherever MasterCard is accepted.
You can still use your Multi-currency Cash Passport in countries or areas with a different currency to those on your Card. The system will automatically convert your stored currency to the local one.
Please note that any transactions in a currency other than a currency loaded on the Card will be exchanged to the currency on the Card at an exchange rate determined by MasterCard on the day the transaction is processed, increased by a percentage determined by the issuer.
Please note: There are a number of countries where the use of Cash Passport is not allowed, as they are subject to US economic sanctions. If you attempt to withdraw cash from an ATM, or use your Card at merchants in any of these countries, your request will be declined and the reason given as 'Decline, prohibited country'.
The countries currently affected by sanctions are:Cuba, Iran, North Korea, Sudan and Syria
The great flexibility and added functionality of Multi-currency Cash Passport means that as long as you have more than one Currency loaded, the Card will automatically select the next available currency in the following order: US$, EU€, GB£, CA$, AU$, NZ$. The search will automatically begin from US$.
If you do not have the Currency of the country you are visiting on your Card at all you can still use it to make a payment. The Multi-currency Cash Passport will automatically convert the currency of the Card into local currency in the order described.
For example, if the you have the following Currencies loaded onto your Card; US$100, EU€10, GB£250, NZ$50, you are in France and wanted to make a purchase for EU€20, the Card will automatically check the currencies on the Card, starting at EU€ (being the relevant local currency) and then US$, from which to fulfill the remaining EU€10 in order to authorise the transaction. If US$ aren’t available, the Card will move along the list until it finds an available Currency from which to deduct payment. You do not need to have the total amount required for the transaction in a single Currency as long as the total amount of all your converted Currency balances is greater than the relevant amount.
You can use your Multi-currency Cash Passport to shop online (within the limits and restrictions of your Card) at any merchant that accepts MasterCard cards. By using your Multi-currency Cash Passport in the currency that the online site trades in, you know exactly what your purchase will cost and you won’t be stung by unknown exchange rate fees, unlike when you use your domestic credit or debit card. For your security, you may be asked to provide the security code that’s printed on the signature strip on the back of the Card.
Multi-currency Cash Passport may not be used for money transfers or for accessing or purchasing goods from adult or gambling internet sites and must not be used for any unlawful activity. You must comply with all laws and regulations (including any foreign exchange controls) in respect of the Card in the country of purchase and/or use.
Even with a zero balance, your Multi-currency Cash Passport is still valid (up to the expiry date on the Card), and you can reload it for your next trip anytime.
You can reload funds onto your Multi-currency Cash Passport in person at your place of purchase.
'My Account' is an online Card management area, where, once you have registered your Multi-currency Cash Passport, you can check your balance, move money between currencies and review your transaction history.
Click on the link for My Account on this website, select ‘New Registration' and simply follow the instructions on the screen.
You can manage these everyday aspects as well as view your transaction history as soon as you’ve registered on My Account. Please note that you cannot change your PIN. You can call Card Services any time for a PIN reminder.
If you have any queries about your Multi-currency Cash Passport balance or you notice a Card transaction that you do not recognise, please notify the 24 hour Card Services team as soon as possible and in any event within sixty (60) days of the transaction debit date. They will be happy to check and confirm the transaction details for you.
If there is a transaction which is not correct, Card Services can start the dispute process on your behalf and may request you to provide additional written information concerning any unrecognised transaction, or to complete a Dispute Claim Form. Please help them to help you by providing as much information as you can.
It is recommended that you check your transaction history and Card balance at least once a month. You can do this online, once you have registered your Card on ‘My Account’.
Click here for further details on how to download and complete the Dispute Claim Form.
Details of how to contact the 24/7 Card Services team are available here.
Your Multi-currency Cash Passport should work in any ATM displaying the MasterCard® Acceptance Mark. If after several attempts to withdraw cash at an ATM, your Card still doesn't work, you can get 24/7 help from Card Services, via the Global Emergency Assistance numbers.
Please note; if an ATM screen prompts you to choose ‘which account?’ it is recommended that you choose the ‘Credit’ option.
You can only withdraw cash from an ATM up to the available balance on your Multi-currency Cash Passport (including any applicable fees) and if the amount is within the ATMs issuing limit.
In some countries, you may be asked for a six digit PIN, when using an ATM. However, Multi-currency Cash Passport uses a standard four digit PIN, which will still be accepted as normal if the ATM has been set-up correctly in compliance with MasterCard or Visa regulations.
If you need assistance with any PIN issues, please call Card Services.
24/7 Global Emergency Assistance will get you back in control of your money. Instructions are available here.
This should only happen when you don’t have enough money on the Card to cover the purchase (though you can always use what money you do have on your Multi-currency Cash Passport to make a partial payment, if the merchant supports it).
Be aware that some merchants, such as restaurants and car hire companies, may require the Card to have an available balance greater than the purchase amount before they will authorise the payment.
It is not recommended to use your Multi-currency Cash Passport as a guarantee of payment for hotels, car hire, etc. These companies may estimate your bill, and if you use your Card as a guarantee for the estimated amount, the funds will be temporarily unavailable to access or spend. You can of course use your Multi-currency Cash Passport to settle your final bill.
Dynamic Currency Conversion (DCC) is an optional service that is sometimes offered by foreign retailers and ATM operators, giving cardholders the choice of paying in either the currency of the country they are visiting or their own domestic currency i.e. Brazilian Real. If you use your Multi-currency Cash Passport to make a purchase or ATM withdrawal in a country where the local currency is the same as one of the Currencies on your Card (e.g. using the US$ funds on a Multi-Currency Cash Passport in the USA) and you opt to pay in Real, this may result in a foreign exchange conversion at additional cost to you. To avoid this risk, choose to pay in the local currency, not Real.
No, cashback is not available on Multi-currency Cash Passport.
You can either transfer any funds to a new Card or cash out the balance and close your Multi-currency Cash Passport. To cash out and close please call Card Services.
If you would prefer not to keep your Card for another trip, you can withdraw your remaining balance (assuming it is within the ATM's issuing limits) from any ATM, displaying the MasterCard acceptance mark. Alternatively, you can choose to cash out your balance and close your Card via Card Services. A fee may apply (see the User Guide for more details on fees and limits).
For peace of mind on your holiday, you may purchase an Additional Card at any time and use it as a backup. Please see the Terms and Conditions or visit www.cashpassport.com/multi for more information.
You can continue to use your single currency Cash Passport card at ATMs and shops and restaurants worldwide, until the Card Fund is zero (0). You can then go back to your local branch or call Card Services to close your single currency card.