How to Replace or Cashout your Cash Passport Card
If your Cash Passport card has expired or is close to expiring, you can call our Customer Service Team on 1800 036 739 or email them at firstname.lastname@example.org and they can help with transferring your funds to a new Card.
CASHING OUT AND CLOSING YOUR CARD
If you’re not planning to travel soon, you can ask for your funds to be cashed out and refunded to you. Simply go to www.cashpassport.onlinetravelmoney.com.au/cash-out and complete the details. A cash out fee applies.
LOST OR STOLEN CARDS
If your Cash Passport is lost or stolen, contact Card Services immediately, so they can cancel it and organise a free replacement. Rest assured that your balance is PIN protected and if you have a second Card, you can still access your funds with the Additional Card.