CONTACT CARD SERVICES
Please note that, for security reasons, whenever you contact Card Services, you must not include your full Multi-currency Cash Passport Card number in any written correspondence. The Card number should always be supplied by providing the first six and last four digits only.
BY EMAIL
If you have a general query, or want to pass on any comments about using your Multi-currency Cash Passport, please get in touch, using the form at the bottom of this page†.
Please note that, in the interest of security, the following subjects cannot be discussed by email or fax. Please phone the 24 hour Card Services team, who will be able to assist you in relation to the following:
- Lost or stolen Multi-currency Cash Passport Cards
- Queries regarding transactions on your Multi-currency Cash Passport or balance enquiries
- PIN assistance
- Guidance setting up your Multi-currency Cash Passport online
- Help with forgotten username and/or passwords
- Card activations
BY PHONE
Please click here to find details on how to contact the Card Services team by phone.
BY POST
Card Services
Access Prepaid Worldwide Ltd
Worldwide House
Thorpe Wood
Peterborough
PE3 6SB
United Kingdom
† For general Cash Passport enquiries, the Card Services team will be happy to reply via email if you fill in the form below:
* Indicates a required field