We have upgraded our systems which means that you will see a new log-in page and will now be prompted to enter your card number. As security is our top concern, we want to make sure that you know that the new My Account log-in page is a genuine Travelex website page.
Cash Passport is a prepaid travel money card. You “load” your holiday spending money onto it before you go (at a participating outlet) then use it at millions of Visa ATMs and retailers across the world to access your money quickly and safely.
The Cash Passport ATM card is PIN protected and the Debit card is PIN and signature protected. To reduce the threat of fraud it doesn’t reveal any personal information and it’s completely separate from your bank account.
For more information about the security features please click here.
In Australia there are 2 types of Cash Passport available. The Cash Passport ATM card is for use at ATMs only and gives you access to local currency through over 1 million Visa ATMs worldwide. It is PIN protected and has no signature panel.
The Cash Passport Debit card can also be used to access local currency through Visa ATMs but has the added functionality of being accepted at over 25 million Visa retailers and online when paying for goods and services. Cards are PIN protected and also have a signature panel for point of sale transactions.
Both types of Cash Passport come with a 2nd card as back up and our award winning 24/7 Global Emergency Assistance.
Cash Passport offers all the peace of mind and security of traditional travellers cheques, with more convenience worldwide. It also makes it much easier to stay in control of your holiday budget than a standard debit or credit card: you can only spend the pre-loaded balance and with fixed ATM fees and no transaction fees on purchases it’s easier to manage your overseas spending.
Please click here for full details of the fees and limits.
The Cash Passport Debit card is available in five currencies, being Euros, British Pounds, US, NZ and Australian dollars. The Cash Passport ATM card is also available in these currencies as well as Singapore and Hong Kong dollars.
The Cash Passport ATM card can be used to access local currency at over 1 million Visa ATMs worldwide. The Cash Passport Debit card is also accepted at over 25 million Visa retailers globally and also for online purchases. You can find Visa ATM locations using the Visa ATM locator.
Please note: There are a number of countries where the use of Cash Passport is not allowed as they are subject to US economic sanctions. If you attempt to use your card in any of these countries, your request will be declined and the reason given as 'Decline, prohibited country'.
The countries currently affected by sanctions are:
Myanmar (Burma), Cuba, Iran and Sudan
You can shop to your heart’s content (and the cash limit of your card) at any online retailer who accepts Visa. By using a Cash Passport in the currency that the online site trades in, you know exactly what your purchase will cost and not be stung by unknown exchange rate fees when you use your domestic credit or debit card. For your security you may be asked to provide the security code that’s printed on the signature strip on the back of the card. NOTE: Only the Debit card can be used for online shopping. The ATM card can not be used.
This couldn’t be easier and there are several options for you to choose from. You can reload your card online from anywhere in the world through your internet banking using BPAY or using our dedicated online ordering site. You can also reload via SMS using our TXT Load service. You can also do it in person before you leave at your place of purchase. Click here for full details of how to reload your card.
Go to My Account and click the ‘Sign up’ button. You’ll be prompted to enter the primary card number. To identify which card is your primary card ignore the last digit on each one and pick out the card with the lowest number: that’s your primary card.
Once you’ve signed in you can view your transaction history, change your PIN and manage your account.
You can manage these everyday aspects of your account online as soon as you’ve registered online at My Account, or you can call one of the Card Services numbers (they’re on the back of your card). Please note that you cannot change your PIN at an ATM.
You’ll need to download and complete our transaction query form. Click here for further details.
Full details of how to contact
Card Services are available
here.
The card should work in any machine carrying the Visa logo. If it doesn’t the card may be faulty and you can get 24/7 help from Travelex via the
Global Emergency Assistance numbers.
Cash Passport uses a standard four digit PIN, but in some European or Far East locations you may be asked for a six digit PIN. However, if the ATM has been set-up correctly in compliance with Visa regulations you can still use your four digit PIN.
Note that if you make three invalid PIN entry attempts the card will be blocked for 24 hours, though you can always get it released by calling the Travelex Global Emergency Assistance helpline. In some instances, your card may also be retained by an ATM after three invalid PIN entry attempts.
24/7 Global Emergency Assistance will get you back in control of your money. Instructions are available here.
You can use your Cash Passport to make a partial payment, and cover the balance with another other payment method. Just make sure you tell the cashier before you start the transaction and confirm the amount you want deducted from your card. The cashier should process your Cash Passport payment first, and then accept the remainder of the balance in whichever way you want to pay.
This should only happen when you don’t have enough money on the card to cover the purchase (though you can always use what money you do have on the card to make a partial payment – see above).
Be aware that some retailers such as restaurants and mail order companies may require the card to have an available balance greater than the purchase amount before they will authorise the payment.
In some places (usually hotels or for car hire) you may be asked for your card as “pre-authorisation” of your final payment. We don’t recommend you use your Cash Passport for pre-authorisations because some of these companies may estimate your final bill and deduct money against that estimate for up to seven days, leaving you without access to the money held for other things. You can of course use the card to settle the final bill when it becomes due.
Dynamic Currency Conversion (DCC) is an optional service that is sometimes offered by foreign retailers and ATM operators giving cardholders the choice of paying in either the currency of the country they are visiting or their domestic currency.
If your Cash Passport is in the currency of the country you are in, you should NOT opt in to DCC.
You can either transfer your account and any funds to a new card or cashout the balance and close your account.
If you would prefer not to keep your card for another trip, you can choose to cash out and close your card.. An administrative fee applies.
Click here for more information on how to cash out your card and close your account.
For full details of cashouts or closing Cash Passport accounts click here.
If you hold an ATM card you won't receive paper statements. If you hold a Debit card you will receive a paper statement every 6 months. You can always view your transactions and statements securely by visiting
My Account online, and print those details at your convenience.