LOST OR STOLEN CARDS
If you lose your Ryanair Cash Passport or it is stolen, reporting this to Card Services immediately will help protect the funds on the Card.
Ryanair Cash Passport's dedicated Card Services team is on hand to help, 24 hours a day, 7 days a week. If your Ryanair Cash Passport goes missing, call Card Services straightaway and they’ll cancel it, giving complete protection of your remaining funds (subject to full compliance with the Terms and Conditions). The Card Services team can then make appropriate arrangements to minimise the impact on your trip, including emergency cash replacement up to the available balance of your Card (subject to availability)*.
* The emergency cash service may not be available in every country - depending on the availability of the money transfer network.
|
Country |
Phone Number |
|
UK |
0800 015 0401† |
|
Other Countries |
+1 954 838 8294†† |
† There may be a charge for calls to this number, if phoning from a hotel or mobile phone
†† Please remember to add the international prefix of the country you are in at the beginning of this number (in most cases this is 00, for example 001 954 838 8294). Calls to this number are not free of charge.
If you notice any transactions on your Ryanair Cash Passport that are incorrect or that you don’t recognise, please call the 24 hour Card Services helpline immediately. In addition, if you believe your PIN or any other security information may have been compromised, please call Card Services.
ADDITIONAL CARD
If you have two Cards, linked to the same Ryanair Cash Passport balance and you lose your primary Card, you can still access your funds using the Additional Card, without having to wait for a replacement Card. Please be aware that you must still call Card Services immediately, so that they can block the lost or stolen Card.
If both Ryanair Cash Passports are lost or stolen, Card Services can arrange for replacement Cards, and if necessary start the procedure for disputing unauthorised transactions. In an emergency situation they may arrange for funds, up to the available balance on your Card, to be sent to you, via a global money transfer network, free of charge and usually available within 2 hours, but up to 24 hours in more remote locations.
If you have any general queries, or want to pass on any comments about using your Card, please click here