Disputed Transactions
If you have a query about a transaction on your Ryanair Cash Passport, please call the 24 hour Card Services team immediately (and in any event within 13 months of the transaction debit date). They will be happy to check your Ryanair Cash Passport and confirm the transaction details for you.
If there is a transaction which is not correct, Card Services may be able to dispute this on your behalf. You will need to complete the Dispute Claim Form and send it to ppc_disputes@accessprepaidww.com. You’ll need the latest version of the free Adobe Acrobat reader to view this form. If you do not have Adobe Acrobat reader installed on your computer, please click here to download it.
Please help us to help you by providing as much information as you can. We’ll aim to deal with disputes within 10 working days of receiving your query.
You can also register your Card on 'My Account' if you wish to:
- check your balance
- view your transaction history
- edit your personal details
For a PIN reminder, to check your balance, or for any questions about your Ryanair Cash Passport, you can call Card Services at any time on 0800 015 0401 from the UK, or (+)1 954 838 8294† from all other countries.
In the interest of security, the following subjects cannot be discussed by email or fax. Please call the 24 hour Card Services team, who will be able to assist you in relation to the following:
- Lost or stolen Cards
- Queries regarding transactions on your Cash Passport or balance enquiries
- PIN assistance
- Guidance setting up your Cash Passport online
- Help with forgotten username and/or passwords
- Card activations
† Please remember to add the international prefix of the country you are in at the beginning of this number (in most cases this is 00, for example 001 954 838 8294). Calls to this number are not free of charge.