Transaction and Balance Enquiries


Simply go to the ‘My Account’ page on this website, register your Card and you’ll be able to see your Cash Passport balance straight away – you can also check any recent transactions here.

Alternatively, you can phone Card Services to use the automated balance service.

Some ATMs also provide balances, however, if the local currency of the ATM is not the same as the currency on your Cash Passport, the exchange rate used by the ATM to calculate the balance of the Card may be different to that applied to your Card and a variation may occur.

If you have any queries about your Cash Passport balance or you notice a Card transaction that you do not recognise, please notify the 24 hour Card Services team as soon as possible and in any event within thirteen (13) months of the transaction debit date. They will be happy to check and confirm the transaction details for you. If there is a transaction which is not correct, Card Services can start the dispute process on your behalf and may request you to provide additional written information concerning any unrecognised transaction, or to complete a dispute form (see your Terms and Conditions for further information). Please help them to assist you, by providing as much information as you can. It is recommended that you check your transaction history and Card balance at least once a month.


Even with a zero balance, your Cash Passport is still valid (up to the expiry date on the front of the Card), and you can reload it for your next trip anytime. Click here for information on how to reload your Cash Passport.

If you purchased your Cash Passport outside Italy, please visit your local Cash Passport website for information on how to reload it. See for Cash Passport websites for other countries.