How to Replace or Cashout your Cash Passport Card
When your Cash Passport expires, you can contact Card Services to redeem any unspent funds from the Card. Alternatively, just take your Cash Passport and valid photo ID back to the branch where you bought your Card from, to transfer any remaining balance to a new one. Please see the ‘Cash out and Close’ section below for options of redeeming your available balance.
CASH OUT AND CLOSE
If you would prefer not to keep your Card for another trip, you can withdraw your remaining balance (assuming it is within the ATM's issuing limits) from an ATM displaying the MasterCard® Acceptance Mark. Alternatively, you can take your Cash Passport (and valid photo ID) back to the Travelex branch in Italy where you bought it and have your balance (less any applicable fees) refunded. A fee may apply. Please see your respective Terms and Conditions for more information.
LOST OR STOLEN CARDS
If your Cash Passport is lost or stolen, contact Card Services immediately, so they can cancel it and offer further assistance, including a free replacement Card or emergency cash replacement up to the available balance on your Card (subject to availability).