When your Cash Passport expires, you can contact Card Services to redeem any unspent funds from the Card.
Alternatively, click here for more information.
This should only happen when you don’t have enough money on the Card to cover the purchase (though you can always use what money you do have on the Cash Passport to make a partial payment if the merchant supports it – see above).
Check that the retailer you are purchasing from accepts MasterCard Prepaid. Because of new EU requirements, merchants in the EU/EEA will be able to choose whether or not they wish to accept MasterCard prepaid/debit/credit or commercial cards. Please check with the merchant, as they have to inform you if they decide not to accept all types of MasterCard cards. Merchants will also be expected to display this information prominently at the entrance of the shop and at the till or, in the case of distance sales, this information should be displayed on the merchant’s website or other applicable electronic or mobile medium.
Be aware that some merchants, such as restaurants and car hire companies, may require the Card to have an available balance greater than the purchase amount, before they will authorise the payment.
Merchants that accept your Card are required to seek authorisation from us for all the transactions that you make, and we cannot stop a transaction once authorised.
Just take your Cash Passport, valid photo ID and payment to the organisation where you purchased your Card in Italy , and they will reload the Card for you.
You can withdraw local currency from ATMs worldwide, displaying the MasterCard® Acceptance Mark. To check their location, visit the ATM locator.
Alternatively, you can use the Card to pay directly for goods or services at merchants worldwide.
No matter which currency Card you purchase, you can still use your Cash Passport in countries or areas with a different currency. The system will automatically convert your stored currency to the local one, for example, if you purchase a Euro Cash Passport, you can still use it at ATMs in America.
There are a number of countries and geographical regions where the use of Cash Passport is currently prohibited. If you attempt to withdraw cash from a cash machine, or use your Card at shops, restaurants, hotels and online in any of these countries or geographical regions, your request will be declined and the reason given as 'Decline, prohibited country'.
The countries and regions currently affected are:
Iran, North Korea, Sudan, Syria and Crimea.
Please note that is you have bought your card from Clydesdale Bank or Yorkshire Bank you will also not be able to use it in Cuba.
You can use your Cash Passport to shop online (within the limits and restrictions of your Card). For your security, you may be asked to provide the security code that’s printed on the signature strip on the back of the Card.
Cash Passport should work in any cash machine displaying the MasterCard® Acceptance Mark. If it doesn’t, the Card may be faulty and you can get 24/7 help via the
Please note, if an ATM screen prompts you to choose ‘which account’, it is recommended that you choose the ‘Credit’ option.
You can only withdraw cash from an ATM up to the available balance on your Cash Passport and if the amount is within the ATM’s applicable limit set in respect of ATM withdrawals and the ATM operator’s issuing limit.
In some countries, you may be asked for a six digit PIN, when using an ATM. However, Cash Passport uses a standard four digit PIN, which will still be accepted if the ATM has been set upcorrectly in compliance with MasterCard regulations.
If you need assistance with any PIN issues, please call