CASH PASSPORT - GENERAL QUERIES

Contact Card Services

Please note that, for security reasons, whenever you contact Card Services, you must not include your full Cash Passport card number in any written correspondence. The Card number should always be supplied by providing the first six and last four digits only.

BY EMAIL OR BY FAX

If you have a general Cash Passport query, or want to pass on any comments about using your Cash Passport, please get in touch at

cardservices_prepaid@mastercard.com
 or via fax +44 (0) 208 610 4819. You can also use the form at the bottom of this page1, to send your general Cash Passport query to Card Services.

Please note that, in the interest of security, the following subjects cannot be discussed by email or fax. Please phone the 24 hour Card Services team, who will be able to assist you in relation to the following:

  • Lost or stolen Cards
  • Queries regarding transactions on your Cash Passport or balance enquiries
  • PIN assistance
  • Guidance setting up your Cash Passport online
  • Help with forgotten username and/or passwords
  • Card activations

BY PHONE

If your Cash Passport is lost or stolen, please contact Card Services immediately on the relevant number below, so that they can cancel it and offer further assistance, including emergency cash replacement up to the available balance on your Card (subject to availability).

Country Telephone Number
Italy 800 789 900††
Other Countries +44 (0)20 3284 8395†††

The emergency cash service may not be available in every country – depending on the availability of the money transfer network.

††There may be a charge for calls to this number, if phoning from a hotel or mobile phone.

†††Please remember to add the international prefix of the country you are in at the beginning of this number (in most cases this is 00, for example 0044 (0)20 3284 8395). Calls to this number are not free of charge.

 

BY POST:

Card Services
Access House
Cygnet Road
Hampton
Peterborough
PE7 8FJ
United Kingdom

For general Cash Passport enquiries, the Card Services team will be happy to reply via email if you fill in the form below:

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