Cash Passport is a prepaid MasterCard® currency card. You “load” your holiday spending money onto it in advance (at any Travelex branch in France) then use it in millions of ATMs, displaying the MasterCard® Acceptance Mark, and retailers across the world to access your money quickly and safely.
Cash Passport is chip and PIN protected. To reduce the threat of fraud it doesn’t reveal any personal information and it’s completely separate from your bank account.
For more information about the security features please click here.
Cash Passport offers all the peace of mind and security of traditional travellers cheques, with more convenience worldwide. It also makes it much easier to stay in control of your holiday budget than a standard debit or credit card: you can only spend the pre-loaded balance and with fixed ATM fees it’s easier to manage your overseas spending.
Please click here for full details of the fees and limits.
We offer four currencies; Euros, British Pounds, Canadian Dollars and US Dollars.
You can withdraw local currency from millions of ATMs, and pay for goods and services at merchants (including shops, restaurants, entertainment venues and online) displaying the MasterCard Acceptance Mark.
No matter which currency Card you purchase, you can still use your Cash Passport in countries or areas with a different currency. The system will automatically convert your stored currency to the local one, for example, if you purchase a Euro MasterCard Cash Passport, you can still use it at ATMs in America.
Please note: There are a number of countries where the use of Cash Passport is not allowed, as they are subject to US economic sanctions. If you attempt to withdraw cash from an ATM, or use your Card at merchants in any of these countries, your request will be declined and the reason given as ‘Decline, prohibited country’.
The countries currently affected by sanctions are:
Cuba, Iran, North Korea, Sudan and Syria.
You can shop to your heart’s content (and the cash limit of your card) at any retailer who accepts MasterCard cards. For your security you may be asked to provide the security code that’s printed on the signature strip on the back of the card.
Please note the Card may not be used for money transfers or for accessing or purchasing goods from adult or gambling internet sites and must not be used for any unlawful activity. You must comply with all laws and regulations (including any foreign exchange controls) in respect of the Card in the country of purchase and/or use.
Easy! Just take your Cash Passport, money and valid photo ID* to any Travelex branch in France, and they will reload the card for you. Please note: Purchase and reload of Cash Passport cards via www.travelex.fr are now available.
However, French credit cards only are accepted. If you purchased your card outside France, please visit your local Cash Passport website for information on how to reload it.
*Passport, National ID card issued within the EU / EEA or Switzerland or Titre de Séjour / Carte de résident - French resident's card.
Go to My Account and click the ‘Sign up’ button. You’ll be prompted to enter the primary card number. If you have more than one Cash Passport card ignore the last digit on each one and pick out the card with the lowest number: that’s your primary card.
Once you’ve signed in you can view your transaction history, change your PIN and manage your account.
You can manage these everyday aspects of your account online as soon as you’ve registered online at My Account, or you can call one of the Card Services numbers (they’re on the back of your card). Please note that you cannot change your PIN at an ATM.
You’ll need to download and complete our transaction query form. Click here for further details.
Cash Passport uses a standard four digit PIN, but in some European or Far East locations you may be asked for a six digit PIN. However, if the ATM has been set-up correctly in compliance with MasterCard regulations you can still use your four digit PIN.
Note that if you make three invalid PIN entry attempts the PIN will be blocked for 24 hours, though you can always get it released by calling the Global Emergency Assistance helpline.
24/7 Global Emergency Assistance will get you back in control of your money. Instructions are available here.
If the merchant supports it you can use your Cash Passport to make a partial payment, and cover the balance with some other payment method. Just make sure you tell the cashier before you start the transaction and confirm the amount you want deducted from your card. The cashier should process your Cash Passport payment first, and then accept the remainder of the balance in whichever way you want to pay.
This should only happen when you don’t have enough money on the card to cover the purchase (though you can always use what money you do have on the card to make a partial payment if the merchant supports it – see above).
Be aware that some retailers such as restaurants and mail order companies may require the card to have an available balance greater than the purchase amount before they will authorise the payment.
In some places (usually hotels or for car hire) you may be asked for your card as “pre-authorisation” of your final payment. We don’t recommend you agree to this, because some of these companies may estimate your final bill and deduct money against that estimate for up to seven days, leaving you without access to the money held for other things. You can of course use the card to settle the final bill when it becomes due.
Dynamic Currency Conversion (DCC) is an optional service that is sometimes offered by foreign retailers and ATM operators giving cardholders the choice of paying in either the currency of the country they are visiting or their domestic currency. If you make a purchase or ATM withdrawal in a country where the local currency is the same as the currency on your card (e.g. using a US Dollar Cash Passport in the USA) and opt in to a DCC service, this may result in a foreign exchange transaction at additional cost to you. If you wish to avoid this risk you should opt out of the DCC service and choose to pay in the local currency. DCC can also be applied to any domestic credit and debit cards when used abroad.
You can either transfer your account and any funds to a new card or cashout the balance and close your account.
For full details of cashouts or closing Cash Passport accounts click here.